**Overview** **Scope of Responsibilities:** Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees **Job Summary:** Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment. **Responsibilities** + Responsible for accurate data entry of incoming prescriptions, if required + Responsible for accurate selecting billing and shipping methods for incoming patient orders + Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed + Document patient reported information into TherigySTM + Provides resolution to customer service issues to ensure member satisfaction + Work with members to provide resolution to payment related issues on accounts/orders + Maintain and keep reasonable production as determined by supervisor + May assist in orienting and training new employees + Responsible for completing all mandatory and regulatory training programs + Perform other duties as assigned **Qualifications** **Attendance Requirements:** + Must be available, and on-time for scheduled work shifts. + Must be able to work nights and weekends, as required. **Educational Requirements:** + Minimum: High School Diploma or GED + Preferred: Pharmacy technician or related certification **Experience:** + Experience in a customer service-related field + Preferred: 6-12 months experience as a pharmacy technician **Required** (Mississippi Employees): + Registered with the State of Mississippi as a Pharmacy Technician **Special Conditions of Employment:** + Drug test + Initial and continuous exclusion and sanction/disciplinary monitoring + Any and all additional eligibility requirements based on the specific position Compensation $15.84-17.69 per hour. The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience,and education. **KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state** **,** **and federal regulations as it pertains to minimum wage requirements** **.** Connect With Us! (https://kphcareers-kphhealthcareservices.icims.com/jobs/12717/work-from-home--pharmacy-technician/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336031866) **Job Locations** _US-NY-Syracuse_ **Posted Date** _7 months ago_ _(6/4/2024 1:13 PM)_ **_Requisition ID_** _2024-12717_ **_\# of Openings_** _9_ **_Category_** _Pharmacy_ **_Location : Location_** _US-NY-Syracuse_