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Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy.

Job Summary

This position is the learner level of the Work Management Specialist classification hierarchy.  This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards.  This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.      

Responsibilities

Provides quality customer service and support to Delivery Operations

Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends

Takes ownership of customer issues and problems until resolved, requesting assistance as needed.

Facilitates communication between internal and external customers

Reports job status details to operation center personnel and others as requested

Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations

Ensures work is scheduled and executed timely

Monitors various reports to ensure process adherence to achieve customer-related goals

Research, root cause analysis and ownership of resolution of customer issues

Provides feedback to supervision for coaching opportunities

Collaborates with other work groups to ensure desired customer experience

Professional and courteous in all contacts

Uses software applications to prepare correspondence, reports, & presentations

Cost Management

Creates appropriate work order to complete follow-up work

Assists in reconciling work order materials, labor, and equipment to represent actual field construction 

Assists in resolving errors and prepares for close-out of construction work orders in work management system

Develops skill set to report units of property to asset accounting accurately

Responsible for bargaining unit payroll

Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines

Provides reports to Operations Leadership regarding bargaining unit employees

Reliability

Prepares for and provides emergency restoration support as needed

Supports the Delivery Operations reliability programs or processes using appropriate work management applications

EE Engagement/Safety

Supports Human Performance safety culture through active participation in safety meetings

Follows ergonomics and office safety guidelines

Supports corporate initiatives

Demonstrates a commitment to continuous learning and development

Required/Basic Qualifications

Note: Dependent on relative experience, the level to which a candidate is aligned is outlined below.

Work Management Specialist I

High school diploma/GED

Work Management Specialist II

High school diploma/GED AND one (1) year minimum required related work experience

Desired Qualifications

Able to provide Operations Center Administrative support

Ability to multi-task & prioritize work effectively

Ability to manage multiple competing priorities

Knowledge of SAP software applications

Knowledge of MAXIMO software applications

Detail oriented

Demonstrates excellent customer skills

Ability to provide backup support for multiple work functions

Possesses effective written and verbal communication and interpersonal skills

Collaborates effectively in a team environment & works independently in resolving problems

Exhibits flexibility and dependability during normal work schedule and emergency storm restoration

Supports changing work environments, processes, and policies

Proficient in Microsoft Office software

Knowledge of local ordinances, permits, and inspections

Knowledgeable of delivery operations processes and work management and related computer applications

Ability to provide extended in-person emergency response support during storm restoration efforts 

Working Conditions

Hybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period of 90 days. However, hybrid employees should live within a reasonable commute to a Duke Energy facility.

3 days in office; flexible

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Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNo

Posting Expiration Date

Thursday, February 27, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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