In this role you'll be at the forefront of the IT Service Management Global Operations. You'll be responsible for IT support solutions delivery, support process improvements, and managing across vendors, partners, and internal customers. Location: Remote (US Eastern Time preferred, as this individual will be working with global resources) **KEY DUTIES AND RESPONSIBILITIES** + Leading a team resources to enable technology resources to deliver projects in time and within budget for the domain and geography for which they have responsibility + Working with the Business operations and IT Leadership to understand business strategy and direction and propose solutions that address business needs and challenges. + managing mixed team of employees, onshore and offshore contractors located throughout the US and internationally. + Ensuring that the right type and number of resources that are required to fulfill the planned projects are available and in place + project demand from intake, discovery, planning, scheduling, staffing, and development to production deployment + Understanding the pipeline of demand and work with the team to ensure timely project completion + Financial management and reporting and optimizing processes + Juggling multiple and conflicting priorities in a timely and sensitive way + continuous, and effective communications with team members, IT, and stakeholders to set expectations and negotiate priorities appropriately via formal and informal channels/mechanisms. + Continuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams. + Manage all projects (small, large), track issues, and closure associated with the portfolio of responsibility. **ADDITIONAL DUTIES AND RESPONSIBILITIES** + Providing accurate and regular reports to the management on the performance of the service delivery + Know the status of projects in his/her span of control and any key issues that may impact scope or budget + Synthesize and communicate project and business issues on an on-going basis, manage the group’s awareness of major business and IT issues, and help to prevent escalations, where possible + Good business acumen and ability to negotiate with business partners + Strong customer orientation and able to manage customer expectations + Good executive presence + Strong collaboration skills to build teams across business boundaries **MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)** + Degree in computer science / or related business program + 7+ years’ experience working in IT service delivery/ project management role in a fast-paced, high-demand work environment. + Considerable experience in a customer facing IT role managing schedules and resources and costs. + Proven delivery excellence ideally using Agile or similar project methods + Strong leadership qualities and a passion for building high performing teams + Project Management certification is desired Why Lineage? This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members. Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law. Benefits Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year. More vacancies in the Netherlands (https://nl.indeed.com/cmp/Lineage-055976f9?from=mobviewjob&tk=1hs858ajlmnao847&fromjk=e757d669ba21113f&attributionid=mobvjcmp) Not sure which role is right for you? Let us do the work! Share your contact information and a resume or CV. A member of our recruiting team will reach out to you to explore roles we think could be a good match. At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world. Our shared purpose drives everything we do in all parts of our organization, from the warehouse floor to the corner office. The work we do is noble, and our team members are passionate about the impact they make every day. Working at Lineage is not just a job – it’s an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage Logistics team, you are a critical link in the food supply chain. If you are having trouble applying, contact our Human Resources team here: Contact Us | Lineage Logistics (https://www.lineagelogistics.com/contact-us) At Lineage Logistics, helping to feed the world is more than a job – it’s a purpose we live every day. Lineage is one of the world’s leading temperature-controlled logistics companies. Driven by our core values, we’re reimagining the global food supply chain. Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company’s leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company’s annual list of the World’s Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide. As part of the Lineage family, you’ll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.