Major Duties and Responsibilities    

Management of all Primary Construction Bureau Criticisms, Rejected Transactions and Fines Management.  Complete detailed review of the criticisms and communicate with state bureaus when needed.  Review and process daily mod error reports for CA, NJ, NY, and DE/PA. Review Monthly NY Waiver Reports Provide superior policy servicing and underwriting support to the Primary Constructions and Major Complex business Units. Complete registration and policy issuance activities; including post bind transactions timely and accurately. Ensure premiums are registered correctly and accurately reflected in the departmental tracking system.
Communicate with branch/hub offices to gather data and ensure accuracy of policy information. Identify and utilize appropriate systems and company forms/endorsements to complete and submit policies to internal and external clients. Maintain/exceed service standards in the areas of production, service, support, and customer service/job approach. Monitor work queue items and take appropriate action to ensure timely processing of incoming requests and responses to all internal and external inquiries. Identify and communicate system related issues to appropriate areas.  System Enhancement- When and where needed to actively participate in business requirement documentation sessions, providing technical and business input from a Primary Construction user perspective.  Actively participate in User Acceptance Testing (UAT) Special Projects- When project is assigned, develops a plan, and involves all relevant parties and advises management as warranted. Reporting – Weekly and Monthly reports to Hubs

Qualifications:

Business or Risk Management degree a plus.3-5 years commercial casualty underwriting support experience a plus.Must be able to function effectively and efficiently in a time sensitive and high-volume environment.Strong data entry and computer skills including MS Word, MS Excel –Windows 10 Willingness to take ownership for assigned work and production output.Commitment to quality.Strong communication skills, written and verbal.Ability to work independently, but also support a team environment.Strong organizational and prioritization skills.Must be detail oriented.Flexible and adaptable to change.Must be able to multi-task and change direction quickly and efficiently.