Company Description

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Job Description

We currently have an exciting opportunity for a Workers Compensation Claims Manager to join our Risk Management team based in Plano, TX. This individual will be responsible for administering the insurance claims process for corporate-wide workers compensation with the objective of closing each claim fairly & quickly, and at the lowest possible cost. The Workers Compensation Claims Manager negotiates and maintains relationships with third party administrators. Also, develops, trains and monitors internal claims handling policies and procedures.  

 

Responsibilities 

Administer and supervise the claims functions of corporate workers compensation for the Company to ensure effective and timely claims processing 

Coordinate and provide information and responses required by adjusters internally in order to adjust claim 

Oversee tracking of losses and provide monthly updates on open claims 

Develop guidelines and procedures for incident reporting and claims handling 

Approve payments and denials to claimants 

Compile, review, order or issue any necessary forms for compliance with applicable laws for workers compensation 

Gather and prepare information for submission to potential insurance carriers at the request of senior management 

Negotiate TPA Contracts and monitor service 

Coordinate and attend Claims Review Meetings 

Work with Legal Department on litigated claims and provide with appropriate documentation as required 

Support to DMs, RMs, RVPs and field personnel with training and support of claims handling process and procedure 

Prepare and analyze reports on monthly and quarterly basis 

Evaluate trends to support loss prevention 

Attend monthly P&L Meeting 

Review TPA and other vendor billings for accuracy 

Provide counsel and advice to management at all levels regarding workers compensation matters 

Interface with employees, managers, insurance carriers, medical personnel and attorneys regarding workers compensation claims, issues, questions and other related matters 

Oversee reporting of claims and compliance with state filing requirements 

Oversee medical utilization 

Review and analyze all claims; identify claims with potential exposure to high losses 

Coordinate with insurance carrier to create a structured action plan to reach cost effective resolution of claims 

Monitor claim activity and proper reserve practices by the TPA 

Participate in negotiations for claim settlements 

Schedule and coordinate periodic file reviews. Monitor follow through and completion of all action plans for reviewed claims 

Responsible for claims administration and calculation of statistics and maintenance of OSHA logs 

Work closely with claims adjusters, medical providers and various internal departments to reach claim resolution  

Assist in developing systems to track, monitor, audit and prepare reports regarding workers compensation 

Interpret laws and regulations, determine appropriate course of action and present solutions to resolve claims 

Maintain and develop knowledge of workers compensation regulations, laws and related Company policies and procedures 

Investigate accident and/or safety occurrences and review safety reports, taking appropriate action to ensure unsafe situations are resolved 

Research and resolve workers compensation related questions and/or problems 

Keep management informed on any issues or problems which may impact the operations of the Company 

Attend meetings, seminars and conferences with respect to workers compensation issues and concerns  

Qualifications

Requirements/Skills: 

BA/BS degree in related field 

A minimum of 5 years of experience in claims handling and processing is a must 

Ability to communicate effectively, both orally and in writing 

Knowledge and understanding of claims handling processes and procedures 

Ability to assess the terms and conditions of policies and agreements 

Strong Interpersonal and communication skills 

Proficient in various programs, including but not limited to Outlook, Excel, Word, Powerpoint, etc 

Ability to organize and establish priorities 

Ability to investigate and analyze information and to draw conclusions 

Ability to evaluate data for current trends and apply trends to loss prevention 

Multi-state experience strongly preferred 

Additional Information

Workplace

One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.Our office is based in Plano, east of I75 near E. Park Blvd, just North of Historic Downtown Plano.

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.