Apply Job Type Full-time Description

 

General Summary:  A nonexempt position responsible for responding to appointments and following through on customer inquiries, issues, and concerns in a timely and accurate manner.

Essential Job Responsibilities:

Responds to telephone inquiries relating to the medical practice's policies and procedures.Making new patient appointments for Workers Comp patients and new patients to the practice.Fill out intake form for Workers Comp.Call adjuster to get authorization for the clinic to treat the patient.Call patient back and make appointment.Making sure we get correct or updated information on the patient Responds to patient inquiries, assistance on which department to speak with etc.Reading Comprehension — Understanding written sentences and paragraphs in work related documents.Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking — Talking to others to convey information effectively.Writing — Communicating effectively in writing as appropriate for the needs of the audience.Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Create & verify new workers' compensation cases;Obtain authorizations for applicable new patient treatments;Communicate promptly with adjusters and work case managers;Prepare and complete all letters and paperwork required;Communicate case information with patients;Fax patient notes;Manage all incoming calls from WC patients and representatives; address concerns and billing inquiries; may require interactions with patients in clinic
Requirements

 

Education: High school diploma or equivalent. Some college is preferred.

Experience: Minimum one-year experience in customer service, work comp related, appointment scheduling and phone etiquette preferably in the health care industry. Outstanding communication skills.