Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1000 companies.
Oliver Wyman is now looking to recruit a Workflow Coordinator (Associate) to join our India office and be part of our IMEA team!
The role is based out of Gurugram.
Job Overview:
Workflow Coordinators have at least 1 year experience coordinating for a Presentation team. They support the work of the Presentation Studio while building connections and relationships with requestors and stakeholders across Oliver Wyman. They provide seamless access to DTP globally with their deep understanding of our range of capabilities.
Workflow Coordinators are the first point of contact for requestors and assign incoming requests to the Presentation Studio team members. They liaise on Premium briefings and help requestors engage with other parts of the Creative Studio (Design, Video, Digital etc.) when necessary. By fostering relationships with requestors and stakeholders within Oliver Wyman, they can understand their ever-changing needs and promote our products, services, and values effectively.
The coordinators connect the team's creative talents with the business by working closely with Presentation Studio Managers to identify suitable individuals or teams to work on specific tasks or projects.
Coordinators are responsible for scheduling tasks and prioritizing time for the team globally. Where they have the overview, they can manage this themselves or engage the local managers or senior team members to assist.
Workflow Coordinators should have the appropriate skills to fully understand requests and assist with small jobs while coordinating whenever possible.
Workflow Coordinators are expected to efficiently juggle multiple tasks. As such they continuously work on their attention to detail and focus on the job.
Key Responsibilities:
Organization and scheduling:
Managing inbox and responding to requests
Assigning, updating and prioritizing work by using internal workflow tool
Monitoring global waitlist requests, focusing on their scope and business priority
Understanding local project needs and awareness of pressing business needs
Collaborating with global coordination team, taking active participation in global coordination meetings and
suggesting new solutions
Assisting the team with prioritizing their work where needed
Communication:
Consistently demonstrates positive engagement with requestors and stakeholders
Building and maintaining productive working relationships
Connecting requestors with relevant DTP talent
Setting the standard for communication with requestors and stakeholders
Effectively interprets requestors specific instructions and offers an appropriate solution
Problem solving:
Using analytical skills to support requestors to solve problems
Assisting the team where necessary to translate requirements to an appropriate solution
Adapting solutions to changing needs of a project
Taking briefs for Premium work
Skills and Attributes:
Fluent in written and spoken English
Client-centric mentality, can-do attitude
Ability to interact with people at all levels of the company
Excellent time management skills
Creative problem-solving skills
Self-starter who is also able to work effectively as part of a team
Excellent attention to detail
Eager to learn new skills
Why join us at Oliver Wyman?
At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!
We’re individuals who are self-starting, motivated, energetic, entrepreneurial about what we do
We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us
We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion
We believe that to create a true meritocracy we need to remove artificial barriers to opportunity
We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.
We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.
Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE: MMC]. For more information, visit www.oliverwyman.com. Follow Oliver Wyman on Twitter @OliverWyman.