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Job Description:

Workflow Coordinator will be providing excellent customer service coordinating the workflow of the department and handling the administrative duties. A Workflow Coordinator must work with other Coordinators and Supervisors to assure smooth transition between shifts. The role will provide suggestions, be pro-active, and lead and motivate staff to ensure first-rate employee/staff relations.  This position is located at an Epiq facility or a client office.

Essential Job Responsibilities:

Utilize organizational and communication skills, with a strong attention to detail and a pleasant and professional demeanor, to provide exceptional customer service to those attorneys and staff using the Word Processing DepartmentManage and prioritize workflow during shift to meet attorney deadlinesPerform all duties of a Document Specialist when applicableCoordinate workflow from and to other shifts using the Shift Status email, written instructions and/or verbal communicationProvide exceptional customer service through various forms of communication including work requests, emails, telephone, and messagesWork with Supervisor and Coordinators to maintain, update, and implement department procedures and instructionsApprise Supervisor of problems or potential problems, including staff performance and/or employee relationsAssist in other Document Processing and Firm projects and functions as needed

Qualifications & Characteristics:

Associate’s degree, Secretarial degree, or equivalent experience5+ years’ experience in a legal document production environment and/or legal secretarial experienceFamiliarity with legal terminology and law firm environment requiredAdvanced knowledge of Document Management Systems (DMS) and Microsoft Office applications (Excel, Outlook, Word, and PowerPoint)Excellent skills in spelling, grammar, punctuation, sentence structure, and proofreadingAbility to organize and prioritize multiple assignmentsStrong initiative required; ability to work independently with minimal direct supervisionAbility to excel under pressure and provide quality work productPossess strong communication, interpersonal, teamwork and customer service skills

The Compensation range for this role is 21.23 to 31.84 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.