Welcome page Returning Candidate? Log back in! Workflow Processing Specialist Job Locations US-NY-Syracuse Posted Date 20 hours ago(6/19/2024 8:35 AM) Requisition ID 2024-12771 # of Openings 1 Category Administrative/Clerical Location : Location US-NY-Syracuse Overview

Scope of Responsibilities: Works under general supervision.  Follows standard procedures to accomplish assigned tasks.  May assist in orienting and training employees

 

Job Summary: Responsible for all aspects related to entering of medication orders and workflow management.

Responsibilities

Job Duties:

Responsible for daily preparation of call center workflowResponsible for accurate data entry of incoming prescriptions and refillsResponsible for maintaining prescription refill requestsResponsible for Foundation Assistance managementResponsible as a backup for inbound/outbound calls as requiredResponsible for accurately selecting billing and shipping methods for incoming patient ordersProvide clinical services in TherigySTMProvides resolution to customer service issues to ensure member satisfactionWork with members to provide resolution to payment related issues on accounts/ordersMaintain and keep reasonable production as determined by supervisor May assist in orienting and training new employeesResponsible for completing all mandatory and regulatory training programsPerform other duties as assigned Qualifications

Attendance Requirements:

Must be available, and on-time for scheduled work shifts. Must be able to work nights as required.

 

Educational Requirements:

Minimum: High School Diploma or GEDPreferred: Pharmacy technician or related certification

 

Experience: 

Past experience in a customer service related field6-12 months experience as a pharmacy technician

 

Special Conditions of Employment:

Drug testInitial and continuous exclusion and sanction/disciplinary monitoringAny and all additional eligibility requirements based on the specific position

 

Job Skill Requirements:

Broad knowledge of medications, physician orders, and pharmacy systemsStrong communication skills Outstanding customer service skillsExcellent organization skillsAbility to multitask and prioritize Excellent computer and keyboarding skillsSuccessful completion of a pre-employment and/or random drug screening test

 

Required Training:

HIPPA Privacy Course HIPPA Security CourseFraud, Waste, and Abuse CourseMethGuard CourseHIPPA Privacy CE Mastery ExamHIPPA Security CE Mastery ExamFraud, Waste, and Abuse CE Mastery ExamMethGuard CE Mastery Exam

 

Behavioral Traits Required:

Cooperation: Must work harmoniously and effectively  with  fellow employees, supervisors and others you are in contact withInitiative: Must work within supervision guidelines and assume additional responsibilitiesFlexibility: Must be willing to work variable work schedules, including nights and assist others as requested and available, and be willing to perform all assigned workAdaptability: Must respond to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, apply current knowledge in new environments and experiencesInvolvement: Must enjoy the demands of the job and work with interest and enthusiasmCustomer Service: Must provide superior customer service (for Noble customers, fellow employees and business partners), listen attentively to their needs and respond appropriatelySafety: Must take care of equipment and employ good safety habitsLeadership: Must gain acceptance of ideas and accomplish goals through subordinates, peers and teams Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply? Connect with us for general consideration. Application FAQs

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