COOK INLET TRIBAL COUNCIL, INC.

JOB DESCRIPTION

Job Title:           Workforce Development Senior Manager (WDM)

Department:     Career Development (CD)

Reports To:      Director/ Sr. Director (CD)

Supervises:       Supported Work Experience, Workforce Development Supervisor, Eligibility Administrative Support Team

FLSA Status:    Exempt

Pay Grade:      E6

Job Type:          Regular, Full-Time

AKBCU:            No      ICPA:  Yes

General Functions:

The Workforce Development Sr. Manager (WDM) works closely with the Director to provide leadership and management of the department’s initiatives and programs. The WDM is responsible for assisting with the eligibility and employment services administered in the Department. This includes but is not limited to providing and coordinating staff training across the department on policy and regulation requirements, eligibility, and service administration best practices for the teams. The WDM hires, trains, manages and coaches their direct reports. The WDM is responsible for monitoring, tracking, and assisting in completing all program file reviews to ensure adherence with program policies, regulations, and statutes on all services administered within the department. The WDM will oversee file review and case management-related reports in all department systems, compiling written reports of findings to be shared with the Director and Team Leaders regularly to identify needed areas of training or documented procedures. The Workforce Development Sr. Manager will also be responsible for monitoring program eligibility, ensuring adherence with federal regulations and CITC’s 477 plan, and maintaining the quality of direct services provided to eligible participants.

Duties and Responsibilities including but not limited to:

Staff Management

Hire and train staff initially and continuously henceforward. Work with all team leaders to identify and assess training needs across the department, create training, and implement methods to improve employee performance, engagement, and empowerment. Work as part of a cohesive team with the Director and other leadership to ensure effective communication and accountability.Collaborate with cross-functional teams to address quality issues and implement corrective actions.Lead, mentor, and motivate their direct team to achieve department goals and objectives.Provide guidance, training, and professional development opportunities to enhance staff skills and capabilities.

Program Management 

Ensure all services under supervision meet state, federal, and granting agency goals/objectives, policies, and regulation requirements.Ensure thorough understanding and compliance with governing laws, regulations and standards to include but not limited to the Public Laws 102-477 and 102-638, all relative CFR regulations and Commission on Accreditation of Rehabilitation Facilities (CARF) requirements.Become proficient in the management, service delivery, and reporting for the Administration for Native American (ANA) Duch-deldih grant awarded to Career Development. Ensure timely updates and adaptations to policies and procedures are completed in alignment with CITC’s 477 Plan, Program Regulations, and CARF requirements to reinforce quality service delivery and uphold our national CARF accreditation standards.Develop and maintain detailed documentation of quality assurance processes and findings.

Financial Oversight 

Attend budget training in grant management and assist in developing and monitoring annual budgets.Attend financial meetings with leadership to ensure proper management of funds distribution.Assist in the development of proposals and plans for the establishment of new and ongoing funding.Become familiar with Administration for Native American (ANA) Duch-deldih grant, Public Law 102-477, CITC’s 477 Plan, and all of AKP’s Programs, regulations, and procedures. 

Reporting and Data Management

Ensure timeliness, accuracy, and completion for all reports by becoming familiar with 477 statistical and narrative reports and ensuring timely completion of the spotlight, quarterly, and annual reporting in both narrative and statistical format regarding program file reviews, eligibility, and service delivery.Ensure timeliness, accuracy, and completion for all reports under the Administration for Native American (ANA) grant- Duch-deldih. Ensure tracking procedures correlate to data needs and reporting/funding requirements. Be a superuser of CITC’s Apricot Case Management System, along with Confluence, Jira Smartsheet, and other required state and federal reporting systems.Conduct comprehensive quality assurance case file reviews of individual cases to ensure adherence to established standards and protocols. Support the Leadership Team by monitoring and managing the department file review reports to ensure supervisors and staff provide timely updates and documentation on all file reviews.

Training and Systems Improvement

Provide department-wide support through training and systems improvement as necessary, working in coordination with the leadership team to coordinate and train program staff on consistency and documented best practices.In collaboration with the department leadership team, analyze and evaluate case documentation, identifying discrepancies and areas for improvement. Document trends and provide suggestions on training topics to mitigate errors. Develop and implement training on regulations, policies, procedures, and best practices.

Customer Service and Communication

Ensure all CITC participant complaint and feedback processes are followed.Oversee and ensure accountability among the administrative support, eligibility specialist, and workforce development teams for accurate and timely data entry. Foster a culture of collaboration, innovation, and continuous improvement within the department and support cross-departmental initiatives.Ensure the accuracy and timeliness of all services and direct staff reporting to this position. Fully engage in staff meetings, training sessions, conferences, and other public gatherings.Maintain confidentiality according to regulations, policies, and procedures.Perform all other related duties as needed and assigned.

Job Specifications: 

Demonstrated knowledge of P.L. 102-477, ANA, and all CD 477 programs and related rules and regulations, requirements, policies, and procedures and the ability to apply that knowledge to the most difficult caseload situations.Proficiency in Apricot, myCITC, Confluence, Jira, smart sheet, and Microsoft Office, including World, Excel, and Outlook.Strong organizational, analytical, and communication skills. Demonstrated knowledge of grant compliance, reporting, eligibility determinations, and basic case management techniques.Working knowledge of available internal/external resources, services, and possible application to an individual’s situation.Demonstrated ability to work independently with minimal supervision.Demonstrated ability to organize work and time, establish priorities, work under pressure, and meet deadlines.Demonstrated understanding of traditional Alaska Native and American Indigenous cultures and values, including an understanding of CITC’s Values. Demonstrated ability to write narrative and statistical reports, professional and clear business correspondence, and procedure manuals.Demonstrated ability to maintain composure and use diplomacy and tact when dealing with program participants and staff.Demonstrated ability to interpret and apply program rules, regulations, policies, and procedures while making initial and continuing eligibility determinations within strict time frames.Demonstrated ability to analyze and accurately classify types of employment, income resources, expenses, and other variables surrounding a household composition.Demonstrated ability to effectively communicate program information and requirements to various individuals, agency representatives, etc., and to establish and maintain cooperative working relationships.Demonstrated ability to mediate disputes and respond to participant complaints.Excellent interpersonal and presentation skills with the ability to clearly explain compliance policies and procedures to ensure employees understand the training and can apply it in practice. 

Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.

Minimum Qualifications:

Bachelor’s degree in Business Management, Accounting, or a related field. It may substitute for education requirements on a year-for-year basis.Minimum of two (2) years of progressively responsible experience in a supervisor role.Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native/American Indian community.

Minimum Qualifications for Sr. Manager

Minimum of two (2) years of progressively responsible experience in a Manager role.Two years of experience in budget management.Five (5) years experience involving extensive person-to-person contact, explaining complex policies, procedures, services, or requirements; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; two years of experience applying statutes, regulations, program requirements or similar criteria or guidelines to program cases/files. Continued employment is contingent upon receipt of a satisfactory report from a state and federal background check.Valid Alaska driver’s license and be insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age and have had a driver’s license for at least three years. 

Preferred Qualifications:

Master’s degree in Business Management, Accounting, or a related field.Knowledge of state statutes and codes applicable to the Department of Public Assistance, Department of Labor, and Department of Revenue; knowledge of collections, including Fair Debt Collections practices.Previous experience in employment, training or social service programs and non-profit management.

Physical Requirements: 

Primarily works in an office setting, with extended periods of time at a desk and on a computer.

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job.  It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

1/6/25 TW