Orlando, FL, United States
10 hours ago
Workforce Management Analyst - Support

In this high-visibility role and as the Workforce Management Analyst, you will participate in all aspects of resource planning & business strategy. The complexity of our work is vast and your individual contributions will be critical to maintaining best in class service for thousands of customers around the world. You will be collaborating globally with operational leadership on daily staffing activities, demand forecasting, scheduling, and analysis of service delivery. Through Workforce Management best practices, you will deliver planning and execution on resource management to drive organizational betterment and maximize the customer experience by improving key metrics. The Workforce Management Analyst will monitor activity to ensure the most qualified Agent is available to service customers to full resolution.

Career Level - IC3

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