Workforce Planning Coordinator (Olympic Suicide Prevention Center)

This is a fully remote position. 

The pay for this position is between $77,583 - $89,220 annually. 

About Didi Hirsch 

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.  

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.   

Summary

As the Workforce Planning Coordinator for the Suicide Prevention Center, you will actively track and align staffing needs, projections, and requirements in coordination with the Operations Department’s Workforce Management Team. Under the supervision of the Director of Crisis Line Operations, you will oversee all aspects of staffing logistics to ensure seamless operations and effective resource allocation. This role requires you to leverage your project management expertise and communication skills to maintain clear and consistent collaboration across departments. In a supervisory capacity, you may manage up to two direct reports, guiding them in executing projects and preparing detailed reports to support organizational objectives.

 

Primary Duties

Work collaboratively with Didi Hirsch workforce management and finance teams to create, align and monitor 12-month timelines for all front line crisis call, chat and text counselor hiring as well as related support positions relative to monthly volume forecasting needs. Create job descriptions and shift allocations for new hires in partnership with Didi Hirsch’s Talent Acquisition department. Work with Talent Acquisition department to coordinate and report out on all stages of the interview process for new counselor and related Didi Hirsch Suicide Prevention Center (SPC) crisis line support functions. Supervise up to two SPC Workforce Expansion Specialists within the Operations Department who will, along with other Didi Hirsch staff, focus on conducting interviews for new SPC crisis line counselors and volunteers. Provide staffing pipeline report outs weekly to the SPC leadership team, monthly to the statewide administrator of the CA988 network, and quarterly to the national administrator of the 988 Lifeline network. Analyze monthly retention metrics and provide recommendations to the Senior Director of Crisis Line Operations and, as requested, to SPC senior leadership regarding process improvement strategies to boost retention. Forecast additional headcount needs of SPC crisis line volunteers, including related supervision headcount needs relative to workforce and volume forecasts created by the Operations Department. Track the post-hire, 12-month key performance indicator (KPI) measures of SPC crisis line counselors and volunteers, including specific focus on trends that be predictive of retention rates. Proactively adjust new hire staffing projections based on KPI analysis. Ensure timely communication with Finance Department on any modifications to workforce staffing projections and/or in relation to changes in funding scenarios for SPC crisis line contracts. Supervisory Responsibility Will supervise up to two Workforce Planning Specialists.

 

Position Requirements

Possess a high school Diploma or equivalent. 3+ years of project management experience required.  1-3+ years of experience directly managing a team of two or more required.  Demonstrated project management skills including planning, developing timelines and implementation of projects. The ability present ideas, information, and viewpoints clearly, both verbally and in writing. Outstanding communication skills with the ability to engage any individual regardless of background. Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines. Goal-oriented team player with strong experience working in large and complex systems. A commitment to team objectives and Didi Hirsch philosophies.

 

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.
Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all.
Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

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