Site Name: Costa Rica - Cartago - Tres Rios Posted Date: Dec 16 2024 This job involves gathering, analyzing, and interpreting workforce data from systems like Workday, ServiceNow, and Genesys to produce regular reports on volumes and KPIs for leadership decision-making. Key responsibilities include supporting staffing and scheduling to maintain service levels, performing operational tasks with accuracy, and communicating workforce data findings to stakeholders. The role requires ensuring compliance with local legislation on paid time off and leave policies, proposing continuous improvement measures, and monitoring key metrics and KPIs for compliance. Collaboration with HR Operations is essential to address staffing needs and support workforce initiatives, while maintaining organized records and demonstrating proficiency in relevant tools and systems. The individual should also become an expert in current workflow management dashboards and processes to ensure efficiency and adherence to service level agreements. Your Responsibilities: This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are: Gather, analyze, and interpret workforce data from Workday, ServiceNow, and other systems to provide regular reports on volumes and KPIs. Ensure insights are accurate and timely for leadership’s decision-making needs. Assist in staffing, scheduling, and capacity planning to maintain adequate coverage, adapting to changes in demand. Monitor and adjust schedules as necessary to ensure service levels are met. Independently execute assigned operational tasks, ensuring accuracy and timeliness, while coordinating closely with the HR Operations team to support workforce efficiency. Regularly communicate workforce data findings to HR Operations, ensuring stakeholders are informed of current volumes, trends, and any fluctuations in workforce performance. Work closely with HR Operations to address staffing needs, adjust schedules as needed, and support workforce-related initiatives across the organization. Track key workforce metrics and KPIs, monitoring adherence to global and internal KPIs to ensure compliance. Report findings regularly to support leadership in guiding corrective actions. Expertise in workforce planning: Become an expert in workflow management current dashboards and processes to balance workloads and comply with service level agreements. Why you? Basic Qualifications: We are looking for professionals with these characteristics to achieve our goals: Advanced university student. Proficiency in data analysis and reporting using Workday, ServiceNow, and other systems to create accurate and timely workforce reports. Focused on managing lots of data to provide insights. B2+ English level. MS Office proficiency. Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Our inclusive workplace makes our employees feel engaged by the contribution they make, by affording them equal treatment regardless of actual or perceived characteristics. As so, when you apply for a job at GSK, it is not necessary to include on your resume information such as: race, color, ethnicity, age, gender, sexual orientation, marital status, religion, origin, photographs or any other personal characteristics. Find out what life at GSK is really like www.gsk.com.