Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.

Workforce Staffing
At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders. If you would like to help us build the place to find and buy anything online, this is your chance to make history. Amazon is seeking an operations-oriented leader to join our Workforce Staffing (WFS) team. This role will focus on providing our candidates with the same amazing experience that our customers have come to expect from Amazon.com.

The Workforce Staffing (WFS) Regional Leader is responsible for strategic leadership, operational excellence, and people development across a large field organization. This is a transformational leader who flawlessly executes field operations while developing high-performing teams and delivering best in class candidate experiences.

This position requires being based in Eastvale, CA, Oxnard, CA, or Goodyear, AZ.



Key job responsibilities
The Workforce Staffing (WFS) Regional Leader is responsible for strategic leadership, operational excellence, and people development across a large field organization. This is a transformational leader who flawlessly executes field operations while developing high-performing teams and delivering best in class candidate experiences.

Key Responsibilities:
People Leadership & Development:
• Provide strategic leadership and oversight for all WFS field operation New Hire Events (NHE) across the region
• Build, develop, and retain high-performing teams through coaching, mentoring, and career development
• Drive a culture of excellence, innovation, and continuous improvement
• Lead and manage performance reviews, succession planning, and talent development initiatives
• Foster an inclusive workplace environment that promotes diversity and collaboration
Operational Excellence:
• Drive operational excellence at New Hire Events (NHE) including scheduling optimization, labor resource allocation, and KPI achievement
• Flawlessly execute standard operating procedures to ensure consistency across all locations within the region
• Establish effective communication strategies across all levels of your regional organization
• Lead process improvement initiatives to enhance efficiency and reduce costs
• Manage budget and resource allocation across the region
Strategic Planning and Execution:
• Drive all strategic initiatives to enhance the candidate experience and drive operational efficiency
• Develop long-term staffing strategies aligned with business growth objectives
• Build and maintain strong relationships with cross-functional stakeholders to execute all business requirements
• Drive innovation and share best practices across the region and network
Requirements:
• Progressive leadership experience leading multi-unit business operations across a region/large geography
• Strong track record of developing high-performance teams
• Excellence in operational execution
• Strong organizational skills
• Ability to thrive in a fast pace environment
• Strong analytical and problem-solving skills
• Leverage data to support decision making
• Excellent in stakeholder management communication
• Ability to travel up to 75% of time including 5 days/week in office

A day in the life
As a Regional Manager you oversee and are accountable but not limited for two main aspects of the Work Force Staffing field operations for a defined geography of multiple(nodes) or market segments with 7 direct reports. 1) Operations of New Hire Events (NHE) including schedules, organizing resources and ensuring node leaders are delivering on all KIP’s, 2) WFS Regional Manager will be responsible for developing strategic plan to engage and develop reporting leaders.

Regionals will be required to visit adjacent NHE sites within a reasonable travel time radius inside the home market during non-travel weeks. Travel week will consist of a regional visit to each of their Region’s nodes, completing a WFS Regional Visit Form a minimum of once Node per quarter. Travel will account up to 75% of the time.

The Southwest South region covers a geographic territory including the San Diego CA area, Los Angeles, and Ontario area, along with Phoenix and Tucson, AZ.