ATS Company: ATS Corporation Requisition ID: 13441 Location: Bangalore, KA, IN Date: Dec 18, 2024 WorkForce Technical Designer Job Summary As first responder, the Application Support Analyst will troubleshoot incidents and actively work to resolve them or escalate as appropriate. Responsibilities + Evaluate and understand customer incidents and requests. + Work directly with internal customers to troubleshoot issues encountered during daily activities and resolve application/system issues efficiently to drive customer satisfaction. Build relationships and trust with the internal customers through open and interactive communication. + Collaborate with internal HRIS and IT Analysts and management to reduce defects and improve overall product/system performance. + Maintain SLA’s and KPI’s for reported incidents. Identifying product bugs and engaging development team + Maintaining and creating knowledgebase articles Education and Experience Educatiion : Bachelor’s degree in human resources, Information Technology, or a related field (or equivalent work experience). Experience: + Proven experience in configuring and managing time and attendance systems, preferably WorkForce. + Time and Attendance configuration experience + Extensive SQL querying and Data analysis experience + Report requirements gathering, documentation and writing. + Excellent problem-solving skills and the ability to troubleshoot system issues effectively. + Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels of the organization. + Willing to work on weekends and/or after hours. + Detail-oriented mindset with a focus on accuracy and data integrity. Good to Have: + Certified in SQL querying and Data analysis experience. + System Optimization: Identify opportunities to enhance system functionality, streamline processes, and improve efficiency. + Experience in training end-users and providing technical support is preferred. + Data Management: Ensure accurate and timely data entry, review data integrity, and troubleshoot data-related issues. About ATS ATS Corporation is an industry-leading automation solutions and technology provider to many of the world's most successful companies. Using extensive knowledge and global capabilities in custom and repeat automation, automation products and value-added solutions including pre-automation and after-sales services, ATS businesses address the sophisticated manufacturing automation and service needs of multinational customers in markets such as life sciences, transportation, food & beverage, consumer products, and energy. With a dynamic culture that is bolstered by driven employees and the ATS Business Model (ABM), ATS companies are united by a shared purpose of creating solutions that positively impact lives around the world. Founded in 1978, ATS employs over 7,000 people at more than 65 manufacturing facilities and over 85 offices in North America, Europe, Southeast Asia and Oceania. The Company's common shares are traded on the Toronto Stock Exchange and the NYSE under the symbol ‘ATS’.