JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description

JLL Human Experience team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide experiences that will be long remembered by our clients.  We set the standard for superior experiences for our clients and our teams.

The Facility Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication and high touch service within a select portfolio of properties. 

The Facility Ambassador will be expected to increase the level of engagement and partnership between JLL, our service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills.  This Client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused environment.

Key Responsibilities:

Developing and Maintaining Goals

Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, complements and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guestsEnsure Facility Ambassador are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules and regulations.Conduct routine walkthroughs and assessments of the soft service delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to ensure flawless execution and stable service delivery for the ClientSupport data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectivesStrives to improve service performanceAchieves and exceeds goals including performance goals and team goals

Ensuring Exceptional Customer Service

Works collaboratively within the account team in the delivery of the services across all business lines (FM, Engineering, Transactions, Projects, etc.)Intuitive service delivery, anticipating needs or concerns and exceeding client expectationsBuilds meaningful lasting relationships with Client employees and guests, carrying a hospitality calling cardVisibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances and walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintainedReceives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answeredIdentify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occurEngage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provider service delivery efficienciesPerform additional job duties, as requested

Qualifications

Bachelor’s degree or equivalent3 – 5 years prior experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferredExceptional customer service skills with a passion for hospitalityAbility to manage multiple priorities and deliver results in a fast-paced environmentHighly collaborative with strong interpersonal skills and track record of excellent internal and external customer serviceAbility to work independently – strong prioritization and time management skillsExcellent verbal and written communication skills with the ability to communicate professionallyProficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, and Outlook)

Location:

On-site –Atlanta, GA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.