Workplace Exp Sr Coordinator Job ID 202096 Posted 20-Jan-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service, Facilities Management Location(s) Singapore - Singapore **About the Role:** As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **What You’ll Do:** + First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location. + Make a memorable first impression by answering the telephone in a professional manner. + Arrange and confirm recreational, dining, and business activities on behalf of the requestor. + Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed. + Escalate inquiries or complaints from employees, guests, and co-workers. + Provide support for the team as directed including office supply management, meeting coordination, and equipment care. + Create customized client materials that follow brand guidelines. + Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. + Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval. + Evaluate and select solutions from established options. + Impact team through the quality of the services or information provided. + Follow standardized procedures and practices and receives regular but moderate supervision and guidance. **What You’ll Need:** + High School Diploma or GED with 2-3 years of job-related experience. + An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required. + Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval. + Ability to explain detailed and complicated information within the team in a clear and concise manner. + Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Strong organizational skills with a robust inquisitive mindset. **What You’ll Need:** + High School Diploma or GED with 2-3 years of job-related experience. + An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required. + Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval. + Ability to explain detailed and complicated information within the team in a clear and concise manner. + Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Strong organizational skills with a robust inquisitive mindset. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)