JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

The Experience Services Ambassador will provide support to the Workplace Manager with all aspects of the planning and execution of internal meetings and events including reservations, room setup, catering, rentals, and audio/visual (AV). The Experience Services Ambassador will be the main point of contact for meetings and events held in the on-site conference center and assist with off-site events as necessary.  The Experience Services Ambassador is responsible for delivering exceptional experiences for our client’s employees and guests every day through proactive communication and high touch hospitality focused service.  The role is Client facing and the Experience Services Ambassador must be able to exhibit exceptional customer service and communication skills.

Key Responsibilities

Demonstrated expertise in executing high profile meetings and events with senior executive participationConsult with conference center clients to determine event needs such as space, physical set-up, AV and technical requirements, catering, and event supportPrimary point of contact for conference center clients; responds to all requests in a timely manner.Consistently deliver high standards of care during events, exceed client expectations, and anticipate needsManages all operations, functions, and logistics for conference center including scheduling of the conference center using client scheduling software, ordering catering, troubleshooting AV and other set up issuesCollects feedback from business line stakeholders and client attendees to integrate into continuous improvement effortComplete all tasks and projects as directed and ensure timely delivery based on deadlinesEngages in a culture of continuous improvement and innovation by adopting and participating in the development of best practices, new tools and other ideas that provide service delivery efficienciesEstablish rapport and maintain relationships with events and conference clientsHandle all administrative support for the conference center and off-site meetings and events, including but not limited to, preparing cost quotes, presentations, responding to inquiries and requestsProvide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruptionFollow established escalation procedures and incident reporting proceduresPerform / stock pantry and supplies daily to main kitchens and cafesProvide backup support for receptionOther duties, as assigned or requested by manager

Qualifications

Bachelor’s degree desired or equivalent catering, hospitality and event planning work experience1-3 years of experience in event planning, project management, hospitality, event planning or related fieldExcellent verbal and written communication skills with the ability to communicate professionallyExceptional customer service skills with a passion for hospitalityRequires the willingness and ability to travel as neededProven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced environmentTrack record of initiative, integrity and good judgementHighly collaborative with strong interpersonal skillsProficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio and Outlook)ServeSafe Food Handler Certification

Location:

On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.