Job Title: Workplace Experience AmbassadorJob Description The main function of the Workplace Experience Ambassador is to ensure building spaces are appropriately set up and maintained to enhance the experience of all parties. The Workplace Ambassador will interact with a large variety of teams and be responsible for providing excellent customer service. Responsibilities + Provide excellent customer service to all internal and external visitors. + Manage all front of house services and appropriately direct incoming queries. + Plan and assist with physical setup of events and meeting spaces including furniture, signage, and equipment. + Maintain and update daily records of space and room bookings as well as up-to-date event calendars. + Support other facilities team services as required. + Manage all customer inquiries and issues tactfully and confidently. + Conduct daily site walk checklist to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately. + Ensure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupied. + Ensure office equipment is in good working condition, rectify immediately otherwise. + Liaise and work collaboratively with colleagues, FM Engineering, Project Management, and vendors to support the functionality of the workspace. + Ensure services are delivered within SLA’s and compliant with applicable laws, rules, and regulations. + Consolidate all customer issues and generate monthly reports. + Start the day with greeting customers using their name. + Be visibly engaged and well known in the workplace, spending a minimum of four hours per day walking the site. + Build meaningful relationships with stakeholders across all levels, carrying a hospitality calling card as appropriate. + Share communications collaterals with the team. + Receive and respond to all requests, verbal or email, within one day of receipt, including a personal follow-up to ensure questions/requests are answered. Urgent issues/emails to be prioritized first. Essential Skills + Outstanding customer service skills with the ability and confidence to communicate to customers at all levels, both written and verbal. + Self-motivated with a confident and energetic attitude. + Ability to work with other team members and act as an ambassador of the team. + Ability to manage all customer inquiries and issues tactfully and confidently. + Bachelor’s degree or equivalent preferred. + 3 – 5 years prior experience in hospitality, tourism, events operations, property management, or related profession. + Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook). Additional Skills & Qualifications + Confident, friendly, and customer-focused mentality with a passion for providing exceptional service. + Strong verbal and written communication skills, with the ability to communicate professionally at all levels. + Ability to multi-task while ensuring consistent and elevated guest experiences and accuracy. + Meticulous with strong organizational and time management skills. + Strong interpersonal skills and highly collaborative. + Minimal physical activity such as carrying small packages. Work Environment The role requires spending a minimum of four hours per day walking the site to ensure visibility and engagement. The workplace is dynamic and requires collaboration with various teams, including FM Engineering and Project Management. The environment is customer-focused, requiring a professional demeanor and a passion for service. The role also involves managing office equipment and ensuring meeting rooms are always ready for use. Proficiency with Microsoft Office is essential, and the ability to manage minimal physical activity such as carrying small packages is required. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.