JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Experience Ambassador 

Workplace Experience is a client-centric approach to reception and concierge services ensuring that employees and visitors feel welcome, assisted, and comfortable. Digital Visitor Management technology delivered through our partnership with Schneider Electric. 

Responsibilities:

Serve as the initial point of contact for all client employees and visitors, employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests 

Execute Concierge services in a manner consistent with the Service Level Agreement (SLA), standard processes, professional brand image and compliant with applicable local laws, rules, and regulations 

Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with SLA, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client 

Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives 

Create and Distribute Security badges through Client’s propriety Web based system tool 

Monitor and Manage badge access system for Security doors. 

Visitor Registration Management through Client’s Web based System Tool 

Strive to continually improve experience service performance 

Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives 

Collaborate/maintain a working relationship with on-site Facilities / maintenance team. This includes notifying them when contractors and other facilities-related visitors enter the premises. 

Skills and Requirement :

Strong knowledge of Microsoft Office 

Having emphasis on Microsoft Outlook Calendar Management, excel and PowerPoint 

Onboarding support 

Order office supplies and keep inventory of stock 

Social media – promote the site using Teams and Engage (events, activities, successes, etc.) 

Work with other Hub sites to align best practices, communications, and activities 

Experience using Canva preferred 

Perform other duties as assigned by manager. 

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.