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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Launch your career at JLL! This is an entry-level opportunity supporting JLL's Workplace Experience & Facilities Management team at a JLL managed client campus in D.C. area.

Location: Rosslyn City Center, Arlington, VA 22209
Type of Employment: Full-time w/JLL employee benefits within 1 month of employment
Schedule: On-site, Monday-Friday, 8:00 AM to 5:00 PM
Reporting To: Facilities Manager

What this job involves:

The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Workplace Experience Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills.  This role is responsible for the implementation of the experience program at the client site. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

What your day-to-day will look like: 

Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests

Execute Ambassador services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations

Conduct routine walkthroughs and assessments of the building to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client

Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives

Strive to continually improve experience service performance

Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives

Ensuring Exceptional Service

Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.)

Assists with third party vendor relationships and service partners to provide maximum service delivery

Intuitive service delivery, anticipating needs or concerns exceeding Client expectations

Builds meaningful lasting relationships with Client employees and guests, carrying calling and culture cards

Visibly engaged and well known in the workplace; supports phone reception, spends time every day welcoming employees in the reception or employee entrances and also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained

Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered

Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur

Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies

Assistance and flexibility with Client events as needed to ensure flawless delivery

Serve as training center event concierge and manage conference room bookings including resolution of scheduling conflicts

Provide administrative and operational excellence for soft services

Process, handle, and maintain records for all incoming and outgoing couriers and any other deliveries as required to ensure proper routing and labeling.

Perform additional job duties, as requested 

Required experience and skills:

High School Diploma or equivalent

1-3+ years proven work experience in a related field such as hospitality, administration, facility/property management, business operations

Must successfully pass criminal background and drug/alcohol screening process before beginning employment.

Must be located in D.C metro area (relocation assistance is not available for this role)

Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).

Exceptional customer service skills and professionalism with a passion for hospitality.

Ability to manage multiple priorities and deliver results in a fast-paced environment.

Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.

Ability to work independently – strong prioritization and time management skills.

Ability to work with diverse teams – lead and/or follow; respectful, cooperative, accountable.

Excellent verbal and written communication skills with the ability to communicate professionally.

Excellent organizational skills and process management.

Ability to adapt to new devices, technology, and applications.

Preferred experience and skills: 

Military service or higher education in a related field such as business, hospitality, property management is desirable

knowledge of commercial real estate, preferred.

Please submit your application with an updated resume, location, and contact information. 

If you're a current JLL employee, please apply using the Internal Career Site. 

Estimated total compensation for this position:

52,900.00 – 54,080.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Arlington, VA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.