JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Experience Ambassador 

Job Summary 

The Experience Services Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Experience Services Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for implementing the experience program at the client site. This client-facing role combines your passion for service, brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment. 

Job Responsibilities 

Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests 

Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions 

Front Desk Specific:  

Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations 

Engage visitors and employees in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner 

Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills. 

Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standards 

Execute the badging process for employees, visitors, and third-party providers 

Execute Ambassador services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations 

Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client. 

Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives. > i.e. event tracking & utilization  

Strive to continually improve experience service performance. 

Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives. 

Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems > when/if applicable 

Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services 

Work with key account and client stakeholders to organize, host, and operationalize key engagement events within the assigned client location to enhance experience. 

Ensuring Exceptional Service 

Assists with third party vendor relationships and service partners to provide maximum service delivery > i.e. working with caterers & day porters  

Intuitive service delivery, anticipating needs or concerns exceeding Client expectations 

Builds meaningful lasting relationships with Client employees and guests 

Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances while also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained > timing at desk varies by site need  

Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered 

Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur 

Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies 

Assistance and flexibility with Client events as needed to ensure flawless delivery 

Serve as training center event concierge and manage conference room bookings including resolution of scheduling conflicts 

Provide administrative and operational excellence for soft services 

Perform additional job duties, as requested 

Implement and monitor standards of service to meet and exceed expectations 

Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment 

Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns, and to ensure operations without incident 

Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occur 

Perform ad hoc assignments and administrative support for seamless and timely delivery of services 

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.