Workplace Experience Associate (Meeting & Events) - Washington, D.C. Job ID 203683 Posted 29-Jan-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service, Marketing Location(s) Washington, D.C. - District of Columbia - United States of America **About the Role:** As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **What You’ll Do:** + Meeting and events planning for the client’s premiere immersive experience center.Serve as primary point of contact for all center activities. + Collaborate with clients, IT and AV support as well as vendors to ensure events exceed client expectations. + Manage intake forms and calendar to schedule events appropriately. + Ensure the center is in showroom-ready condition at all times. Escalate any issues with a sense of urgency and follow through to resolution. + Make a memorable first impression by greeting clients and their guests with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location. + Arrange and confirm recreational, dining, and business activities on behalf of the client. + Submit janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed. + Resolve inquiries or complaints from clients, guests, and co-workers. Provide solutions in a professional customer service-driven manner. + Oversee the center’s office and refreshments supply management and equipment care.Engage the appropriate parties to complete maintenance and repairs. + Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building. + Follow specific directions as given by the manager and work under minimal supervision. + Gather and analyze data to identify and solve complex problems that arise with little or no precedent. + Positively impact own team and other teams whose work activities are closely related. + Suggest improvements to existing processes and solutions to improve the efficiency of the team. + Evaluate and communicate unusual and/or complex content in a concise and logical way. **Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future** **What You’ll Need:** + HS Diploma or GED required. Professional hospitality accreditations are preferred. + A minimum of 3 years’ experience in complex meeting/event planning and other hospitality experience in a professional office environment. + Ability to apply a high level of attention to detail as well as strong verbal and written skills. + Passionate about service delivery and finds satisfaction in exceeding client expectations. + Open and flexible work schedules based on business needs. + Requires basic analytical skills with the ability to understand and carry out general instructions as well as solve problems in standard situations. + Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help. + Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote.Advanced skills in Outlook and event booking systems. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. + Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The **minimum salary** for the **Workplace Experience Associate** position is **$58,000** annually and the **maximum salary** for the **Workplace Experience Associate** position is **$63,000** annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications,and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. Host Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform. The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services. Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)