JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves –

JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

The Concierge has the authority, autonomy, and responsibility to provide a high-touch experience to the workplace experience. The primary goal is to create an experience that positively impacts the care and comfort of the employees, clients and visitors. They will liaise with the facility team to ensure the space is safe, visually, and environmentally comfortable for the employees.

Your day to day: ​

Engage visitors, employees, and executives in a way that makes them feel warmly welcomed and assisted in a helpful and timely mannerConnect with Executives and Executives Assistants and support teams to proactively anticipate needs, identify issues, and deliver creative solutionsDemonstrate confidence, professionalism, responsiveness, and exceptional customer service skillsAct as a central point of contact, providing information and wayfinding for the campus, services, and activitiesActively monitor and maintain the workspaces, lobby, and meeting areas, to ensure an environment that is safe, clean, organized, and reflects brand standardsMonitor requests for guest entry and register guests in the lobby security systemPlay music in the reception area and ensure coat closets are cleaned out and available for coats and luggageReserve conference rooms for small client meetings as neededCheck all monitors and panels to ensure that they are in working order. If not, reach out to the appropriate team to resolve itCollaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environmentCreate work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systemsImplement and monitor standards of service to meet and exceed expectationsWork across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns, and to ensure operations without incidentIdentify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occurPerform ad hoc assignments and administrative support for seamless and timely delivery of servicesStay up-to-date on all JLL trainingsParticipate in daily huddle with full JLL Team

Sound like you? To apply you need:

Minimum 1- 2 years of previous customer service, security, or hospitality-related experiencePeople Person: The best part of serving others is creating experiences for them that go beyond the expectedFlexibility and positive attitude in managing shifting daily prioritiesExcellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word.  Fluency in English requiredKnows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracyWorking knowledge of a range of information technology tools and platformsWorking knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)Ability to perform minimal physical activity such as carrying small packages

Estimated total compensation for this position:

54,000.00 – 62,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.