Your Role

In this role, you’ll help us create exceptional experiences for clients, guests, and employees, bringing energy and organization to everything from events to daily office vibes. We’re seeking someone proactive, organized, and excited about making every interaction memorable. You’ll be essential to shaping a welcoming, vibrant, and collaboration-friendly workplace. This position will work with the Mexico and Monterrey offices.

What You Will Do

Employee Experience

Ensure new hires feel welcomed and equipped to succeed.Coordinate orientation sessions, guide office tours, provide materials, and introduce new employees to the company culture and values.Work closely with the human resources team to organize employee activities.Gather employee satisfaction and engagement feedback through surveys and informal check-ins, using the data to drive improvements.Support and collaborate with Studio Coordinators and the business operations team to maintain the quality and appearance of the Studio Meetings.Coordinate and work with the Business operations team to create and maintain a professional environment where people are happy to come to work every day and enjoy their workspace – one that proudly conveys what we ALL do in some shape or form.Provide reception and office services back-up coverage as needed.Provide administrative support on special projects as needed.

Event Planning & Coordination

Support Marketing and Public relations events.Take charge of logistics, like booking venues, coordinating catering, setting up equipment, and preparing materials.Work closely with facilities manager and external vendors to ensure everything’s ready and on schedule.Maintain and share an event calendar, including client visits, new hire training, office visits, and all activities in the region’s offices.

Client and Visitor Experience

Be the friendly face that greets clients and visitors, ensuring they feel comfortable and impressed from the get-go.Make our meeting spaces inviting and engaging for clients, ensuring they have a productive, enjoyable experience.

Office Management Support

Guide office tours and assist in organizing spaces so that everything flows just right.Manage office supplies and liaise with the Facility Manager and vendors to keep everything running smoothly.Ensure that the workspace reflects Gensler’s high standards for design, cleanliness, and functionality.

Internal Communication & Engagement

Keep everyone in the loop! Act as the point person between departments for coordinating events, schedules, and office culture.Help create internal communication materials like newsletters, event calendars, and fun announcements.Support initiatives that promote team spirit, engagement, and a positive office culture.

Your Qualifications

Education & Experience

Bachelor’s degree in hospitality, Communications, Business, or a similar field—or equivalent hands-on experience.At least 2-3 years of experience in event coordination, office management, or customer experience roles.

Skills & Abilities

Strong organizational skills and the ability to juggle multiple tasks.Fantastic communication skills, both written and verbal, English-Spanish.The knack for building positive relationships with clients, vendors, and teammates.Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)A keen eye for detail and a love for solving problems.A proactive and adaptable mindset—ready to thrive in a fast-paced environment.

Core Strengths We Value

Customer Focus: You care about making every experience positive for clients and visitors.Collaboration: You enjoy working with a team and contributing across departments.Creativity: You love coming up with unique, engaging ways to make an impact.Project Management: You’re great at juggling priorities and meeting deadlines.Adaptability: You’re flexible and ready to roll with whatever changes come your way.

Life at Gensler - Mexico 

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests. 

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include subsidized health and life insurance, annual bonus, LinkedIn learning, holiday observance, and employee assistance programs. 

As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future. 

#LI-AM1