Workplace Experience Coordinator- Onsite: NY, NY Job ID 201524 Posted 17-Feb-2025 Service line GWS Segment Role type Full-time Areas of Interest Accounting/Finance, Customer Service, Data & Analytics Location(s) New York City - New York - United States of America Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. Position Overview The Workplace Experience Coordinator supports the Workplace Experience Manager in executing day-to-day operations, ensuring all workplace services are delivered seamlessly. This role focuses on maintaining Moët Hennessy’s premium standards across office spaces, supporting employee and guest experiences, and coordinating essential workplace services to enhance efficiency and satisfaction. Primary Responsibilities and Objectives Reception and Visitor Management Objective: Provide a luxury-level experience for all visitors and guests in alignment with Moët Hennessy’s brand. Responsibilities: •Greet visitors warmly, manage guest registrations, and ensure that visitor protocols are followed seamlessly. •Prepare and arrange any welcome amenities, including the Visitor Welcome Tray Program, to enhance the guest experience. •Communicate professionally with employees and visitors, reflecting the Moët Hennessy brand values. Event and Meeting Coordination Objective: Support company events and meetings, ensuring all details align with luxury standards. Responsibilities: •Assist in coordinating logistics for on-site meetings, events, and activities, including setup, catering, and AV requirements. •Liaise with vendors and team members to ensure that events are set up on time, running smoothly, and dismantled properly. •Confirm all meeting rooms are equipped with necessary materials, such as markers, notepads, and functioning AV equipment. Communication and Employee Support Objective: Serve as a point of contact for employee inquiries related to workplace services. Responsibilities: •Respond to employee questions and requests regarding workplace resources, amenities, or support. •Communicate updates about workplace policies or service changes in a friendly, professional manner. •Gather feedback from employees on workplace experience to inform continuous improvements. Facility Operations and Maintenance Support Objective: Ensure all facility spaces are well-maintained and meet Moët Hennessy’s quality standards. Responsibilities: •Conduct daily walkthroughs and inspections to ensure cleanliness, organization, and readiness of all spaces, including conference rooms, pantry areas, and common areas. •Monitor and report maintenance needs or issues promptly, coordinating with vendors and the Facilities team for timely resolution. •Ensure the Meeting Room Readiness checklist is completed for each room, maintaining high standards for each scheduled meeting. Pantry and Supply Management Objective: Maintain pantry and office supplies in alignment with Moët Hennessy’s standards. Responsibilities: •Oversee inventory levels of pantry and office supplies, ensuring items are stocked, organized, and presented in a clean, accessible manner. •Coordinate reorders and manage stock levels to prevent shortages while adhering to budget targets. •Maintain cleanliness and tidiness within pantry areas, reinforcing a welcoming environment for employees. Workplace Connect Support and Service Request Management Objective: Utilize Workplace Connect to manage and respond to service requests efficiently. Responsibilities: •Track incoming service requests via Workplace Connect, ensuring timely responses and updates to requesters. •Collaborate with the Workplace Experience Manager to identify trends in service requests and suggest improvements. Health, Safety, and Compliance Objective: Ensure all workplace environments comply with safety protocols and regulations. Responsibilities: •Conduct routine safety checks and report any potential hazards or issues to the Workplace Experience Manager. •Support emergency preparedness efforts by maintaining updated emergency contact lists and evacuation information. •Ensure safety signage is visible, and emergency protocols are followed, supporting a secure workplace environment. Skills and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.** •Education: High School Diploma, GED with 2-4 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered. •Leadership: Strong ability to inspire and guide the Workplace Experience team. •Customer Service Orientation: A commitment to creating an exceptional experience for employees and guests. •Strategic Planning: Ability to develop long-term plans that align with Moët Hennessy’s brand and operational goals. •Communication: Excellent verbal and written communication skills, with the ability to engage with employees at all levels. •Problem Solving: Proactive approach to identifying challenges and implementing effective solutions. •Technology Proficiency: Familiarity with workplace management tools (e.g., Workplace Connect), reporting software, and digital tracking systems. Reporting Structure The Workplace Experience Coordinator reports to the Workplace Experience Manager. Works closely with the Facilities, Moët Hennessy brand teams, and liaises with vendors and service providers as needed. Collaborates with the Workplace Experience Ambassadors to ensure cohesive service delivery across all office areas. Success Metrics •Service Request Response Time: Achieving prompt responses to all Workplace Connect requests, with the majority resolved within targeted timeframes. •Facility Standards Compliance: Consistently high-quality inspections and readiness for all spaces, with positive feedback on cleanliness, organization, and functionality. •Inventory and Stock Management: Maintaining optimal stock levels in pantry and office supplies, with minimal shortages or overages. •Visitor and Event Satisfaction: Positive feedback from guests and internal event organizers, demonstrating smooth execution and luxury-level service. •Health and Safety Compliance: Regular checks and compliance with safety protocols, contributing to a secure and compliant workplace. Conclusion The Workplace Experience Coordinator plays a vital role in upholding Moët Hennessy’s luxury workplace standards, contributing to a smooth and welcoming environment for employees and guests. Through efficient operations, proactive support, and attention to detail, the Workplace Experience Coordinator ensures that each aspect of the workplace experience reflects the high standards of Moët Hennessy, fostering a culture of excellence and hospitality. Why CBRE? We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity. Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family. Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning. Diversity, equity, and inclusion (DE&I) are more than just values- they’re a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities. New York Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Contract Support Associate position is $43,000 annually and the maximum salary for the Contract Support Associate position is $60,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)