Workplace Experience Coordinator - remote West Coast Job ID 193534 Posted 15-Nov-2024 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service Location(s) Beaverton - Oregon - United States of America, Bellevue - Washington - United States of America, Los Angeles - California - United States of America, Menlo Park - California - United States of America, Mountain View - California - United States of America, Portland - Oregon - United States of America, Redwood City - California - United States of America, Sacramento - California - United States of America, Salem - Oregon - United States of America, San Diego - California - United States of America, San Francisco - California - United States of America, San Jose - California - United States of America, Seattle - Washington - United States of America, Spokane - Washington - United States of America **ABOUT THE ROLE:** As a Workplace Experience Coordinator /Technician you can join a team that elevates the everyday experience by delivering world-class services that make coming to work better than it’s ever been. The Experience Coordinator/Technician role is at the forefront of delivering a positive experience as a cultural ambassador, community advocate and service leader. **WHAT YOU’LL DO:** Coordinates and administers Experience Service programs. Programs include but are not limited to: Switchboard; Conference & Meeting Room Management; A/V Support; Meeting & Event Management; Community Programs; Workplace Coaching & Onboarding; Parking & Commute; Bicycle & Local Shuttle; Supported Employment; Document Services; Mail Services; Record Archiving; Office Supply Management; Moves, Adds, Changes; Furniture Management; Space Reset; Workplace Onboarding. Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or communicate with appropriate partners to address issues. Responds to customers of behalf of other team members (e.g. Facilities or Janitorial Team). Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request. Assists with light duty adjustments such adjusting monitor arms, tightening screws on chairs, and crawling under desks to adjust cables. Assists with meeting set up, furniture reset, and delivering temporary equipment and supplies. May assist with temporary signage. Utilizes and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested. Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures. Provides support for Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management. Ensures all billings for business services are invoiced and billed as required. Maintains records of vendor proof of insurance and contractual documentation in place, per requirements. Collaborates with vendors employees who provide services and goods. Delivers orientations, how to submit a workorder, where supplies are kept and ordering procedure, amenities, and software ordering. Assists in the completion of the Service Business Continuity plan. May support coordination of moves, adds, and changes (MAC). Performs other duties as assigned. **WHAT YOU’LL NEED:** HS Diploma or GED required. Bachelor's degree (BA/BS) or other relevant vocational training preferred. Minimum of 6 years related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred. Strong ability to comprehend, analyze, and interpret the most complex business documents. Keen ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help. Utilize a high level of attention to detail as well as strong interpersonal skills. Have a positive attitude and a strong sense of urgency in resolving any issues that may arise. Requires intermediate knowledge of financial terms and principles. Ability to calculate simple figures such as percentages. Requires advanced analytical and quantitative skillsto comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key. Ability to work flexible work schedules based on office needs. Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision. Ability to work in a sitting position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs. **ADDITIONAL REQUIREMENTS** Must be a U.S. citizen, must be fully vaccinated against COVID-19, must be able to obtain a D.O.D. security clearance, if needed. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $14.42 per hour and the maximum salary for the Workplace Experience Coordinator position is $33.65 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. Host Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform. The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services. Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)