JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Overall Roll

The Workplace Experience Manager is responsible for leading the Client’s Human Experience Program (Service Ambassador) by forging a lasting, open, and collaborative relationship with client through the delivery of a unique and authentic experience.

You serve as a point of contact for the Service Ambassador team and assist the Account Director and the client’s team to drive a purposeful fusion of life and work based on authentic human experiences. To continually innovate, standardise and enhance service practises in Employee Experience Program.

Duties & responsibilities

Client Engagement

Create a fun and impactful client engagement strategyEngage with all guests, employees, and key stakeholdersEmbed in the FM team a culture of empowerment, engagement, and fulfilmentDevelop client support/feedback initiatives e.g. FAQBuild a community of ambassadors to deliver soft services that are authentic, caring, and able to provide timely services

Communication

Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagementLiaison with JLL team and client on soft service deliveryShare regular event and celebrations contentCreate, manage JLL profile within the client accountAdopt innovative communication strategiesChampion monthly meetings with stakeholders to enhance relationships

Event Management

Formulate a monthly calendar of events and implementation planBuild and maintain Standard Operating ProceduresOrganize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.Providing outstanding customer service and organize memorable events that exceeds client expectationsPropose ideas to improve event and service qualityDevelop an event planning process that is simple to adopt and implementAssist in the coordination of event orders with client, team, and vendorsDevelop and manage the vendor network

People Management

Build a team with experienced professionals from the hospitality and aviation background with a keen customer focus to incorporate a culture of care in the way facilities and services are provided to the employeesManage customer service centric trainings to ensure deliverables matches objectivesEnsure the team is focused on Employee engagement priorities and requirements in line with client expectationsSupport, develop and coach Service Ambassadors to enable continuous improvement to the engagement with the Client employeesDrive ‘One Team’ culture within the team and to work collaboratively with the operation’s team

Reports  

Ensure clear, consistent reporting of monthly, quarterly, and annual targets & goalsMaintain all records related to the performance of Workplace experience programPrepare and review the activities monthly and update the same to Client and JLL Account DirectorDevelop MIS reports for JLL's management team and necessary client reporting

Compliance

Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and proceduresMeet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordinglyEnforce all Company policies and training requirements regarding safe and efficient operations and work practices

Candidate Specification

Experience

More than 5 years’ experience at Food & beverage area  Impressive portfolio of previously managed events (meetings, corporate events)Excellent time management and communication skillsSales skills and ability to build productive business relationshipsAbility to manage multiple projects independentlyMS Office proficiency

Task Skills

Cafeteria / Breakroom managementPlanning and organizingStrong social media literacyCustomer relationship management

Personal Skills

Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organizationConfident, friendly & engagingStrong drive and persistence to achieve resultsCreative thinking with an open mind that is balanced by a strong sense of realism and practicality

Location:

On-site –Hyderabad, TS

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.