JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Duties and Responsibilities

The WXM is directly accountable for the following typical activities:

Workplace Experience: Lead the development and implementation of modern Workplace Programs in order to deliver best in class Employee Experience within the Dublin Office.People Management & Teamwork – develop and sustain a high quality well motivated team, supporting the client strategy and in-house team to deliver first class events and Workplace experience across the office and again focussed more generally on the Customer Experience Centre. Client Management – ensure that client and guest expectations are met and overall strategy delivered.Contracts Management – ensure that all contracts under their ownership are professionally delivered (the contract with our customer, the contracts with our business partners).Site Operations Management – implementing industry best practice operations to bring a first-class Workplace experience for all users on site.Technology, Automation, Innovation – develop new ways of working through the application of innovative technologies, automation and innovative operations.Sustainability – demonstrate a commitment to JLL and client sustainability programs in all parts of the office and always working collaboratively with the wider Workplace group and partners.Mentor & enable training & development of team members, leading by example.Nurture an environment conducive to good teamwork and co-operation among colleagues.Act as a SME for Workplace Experience/ Front of House related items for the account and support the development of processes and SOP to serve the wider account targets. Provide standard monthly/quarterly/annual reporting and management reports as required.Flexible to perform other duties within the Workplace team when required.Meet/Liaise with the space and occupancy planner and Culture champions to ensure the best employee experience.

Skills

Ability to manage multiple projects and competing priorities.An absolute commitment to customer service in a highly demanding environmentAbility to network at all levels within the organisation.Flexibility and adaptability to changing business requirements.An outgoing and engaging approach to relationship building.You can demonstrate successful team management and have good people skills.You have the ability to build and maintain strong relationships with FTEs, Guests, Key Service Partners and other onsite Business PartnersAbility to display initiative, confidence and professionalism at all times as relevant.

Experience

Minimum of 5 years in related role within customer facing environment/FM/Hospitality.Experience working in a creative /social media environment would be beneficial.Must be able to demonstrate flexibility in relation to type of works carried out and availability as critical needs arise.You can demonstrate successful team management and have good people skills.

Location:

On-site –Dublin, IRL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.