Workplace Experience Manager Job ID 198779 Posted 30-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Reading - England - United Kingdom of Great Britain and Northern Ireland **JOB SUMMARY** The Workplace Experience Manager manages employees and daily operations to increase individual well-being, personal productivity, and organizational effectiveness. Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support. In this role, you would lead a team of Hosts who serve as cultural ambassadors, community advocates, and service leaders in their workplace. The Experience team members you would manage are responsible for providing services for a building, campus, or portfolio, with the goal of ensuring that operations and policies align with client needs and objective. **DUTIES & RESPONSIBILITIES** + Drives consistent, quality, service through supervision of other Host employees and third parties supporting multiple Workplace Experience Services. + Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, A/V Support, Meeting & Event Management, Community Programs, Workplace Coaching & Onboarding, Food Services, Parking & Commute, Supported Employment, Company Store, Pet Programs, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture Management, Space Reset, Workplace Onboarding + Manages the effective implementation of Health, Safety, Security & Environmental policies, and procedures to minimise the risk exposure to the Client. + Ensures all statutory compliance requirements are met through the use of CBRE’s HSE & Risk systems and processes. + Manages a team in; provides direction on employee management (e.g., recruitment of talent, performance management, etc.); makes recommendations on budgets and cost reductions. + Owns the site operating budget and makes recommendations on annual budgets. Adheres to approved budget. + Ensures consistency in support provided by the team through continuous review and improvement of existing processes. Works with managers to resolve conflicting priorities. Interprets and communicates goals and direction with management, sets achievable goals that are linked to the objectives of the organization. + Manages Workplace Experience team member and third-party service provider on-boarding process, including new employee orientation, training, equipment, and software ordering. + Oversees vendor relationships that provide services and goods. Accountable for ensuring all vendors used have current proof of insurance and contractual documentation in place, per requirements. + Manages accuracy, production, quality, and retention of program materials, which may include administration of client-specific SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines. + Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Workplace Experience teams and clients. + Ensure safety standards are met by those delivery workplace experience services, whether company employees or third-party service providers. + Assists in the completion of the office Business Continuity plan. + Performs other duties as assigned. + Contract ownership, sourcing, and on-boarding of vendors in specified region + Relationship owner between onsite Business Unit leads, ensuring services are tailored to business needs + Performs other duties as assigned. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)