JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves - The Program Manager will work in a broad range of areas related to commercial real estate, to support and drive workplace experience initiatives with a variety of stakeholders. The Program Manager will be expected to increase the level of engagement and partnership between JLL, service partners and our client to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for experience, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment into your day to day. 

Client Relationships

Proactively develop and manage Client relationships ensuring that expected service levels are achieved.

Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.

Deliver an exceptional quality of service to the Client, as reflected by Client feedback.

Service Delivery 

Develop and implement a suite of management information reports applicable to the contract and as agreed with the Client.

Develop and execute process improvements and program launches.

Manage team trainings and development platforms.

Develop a deep understanding of contract key performance indicators (KPIs).

Work with cross functional teams to maintain existing programs and to create new programs and process improvements as identified by client and JLL.  

Analyze data and metric variances, recommend and implement change to programs and mitigation strategies aimed at improving performance results.

Participate in special projects and/or facilitate ad hoc project requests as required.

Provide communications support for internal and external account marketing and communications, including online content management.

Shape and deploy a process management mentality that is Six Sigma based and that focuses on leveraging JLL best practices for deployment on the account.

Manage the relationship with the Client’s Program SMEs and translate their business objectives into JLL’s account business plan.

Ensure data integrity of JLL internal resources and audit from time to time.

Establish and deliver key account initiatives as determined and agreed with the Account Leadership Team and Client.

 

Leadership

Identify savings and improvement opportunities, or problems requiring innovative solutions.

Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times.

Participation in a global, ad hoc ‘flow to work’ team which responds to emerging needs by allocating expert resources (typically with the Global Programs team).

Promote success powerfully, such that our client recognizes the value of your work.

Sound like you? To apply you need:

3-5 years relevant work experience

Excellent communication and presentation skills (verbal and written)

Strong analytical skills with a track record of identifying potential issues proactively and formulating solutions and contingency plans.

Process Management experience or demonstrated skills. Results driven – the ability to analyze, act, and implement to ensure we achieve desired results.

Strong leadership, organizational and execution skills

Client relationship management. Must be highly credible in front of senior executive-level client personnel.

Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.

Team-building. Key stakeholders and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical.

Flexibility. We need to understand regional/cultural/contextual differences and allow for local expression without compromising global coherence.

Experience of extrapolating and visualizing data to derive actionable intelligence

Advanced user of Google Suite

#FMJobs

Estimated total compensation for this position:

92,400.00 – 121,520.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –San Francisco, CA

Job Tags:

Google Jobs

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.