JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL Workplace Experience team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

Job Summary

This position aligns with the Workplace Experience Platform, which is indirectly responsible for food service programs at a defined Client real estate portfolio.  The Workplace Experience Food Services Manager is responsible for aspects of the food services program including but not limited to pantry services. This role is responsible for ensuring the F&B program is delivered effectively not only meeting the client’s desired outcomes but exceeds their expectations.  The Workplace Experience Food Services Manager will be expected to provide superior client service while enhancing their individual personal and professional skills.  The role is Client facing and must be able to exhibit exceptional customer service and communication skills. The role also involves implementing sustainable food practices and leveraging technology to enhance service delivery.

Job Responsibilities

Assist Client Program Manager with oversight of Food Service operations and activities including Third Party Service contractors.Track vendor performance on outsourced provider service contracts and ongoing administration.Verify best pricing and service level performance against agreed industry sources.Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.Assist with Planning, designing, and implementing a comprehensive food-based nutrition and wellness program including awareness events, classes and demonstrations and communications.Assist with the development of operational service delivery solutions to include documented playbooks, account operations plans, etc.Identify, troubleshoot, and resolve day‐to‐day and moderately complex issues which may or may not be evident in existing systems and processes.Proactively identify and escalate risks and issues (audit findings, client complaints, material vendor service issues, info security issues, any impact to the KPI’s)Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency.Drive Client specific initiatives such as technology rollouts, marketplace benchmarking, and program best practices etc.Ensure operations are aligned to financial processes and controls are always adhered to achieve good financial management.Ensure compliance with ALL JLL and client Health, Safety, Environment and Risk Management policies and procedures.Ability to scale food service operations locally, regionally or globally as needed.Collaborate within the IFM to align food services with overall workplace experience.

Knowledge, Skills & Abilities 

Bachelor’s degree, master’s degree, or equivalent combination of education and experience required.Minimum of eight to ten years progressive experience in foodservice/hospitality management experienceAbility to work with clients at all levels of an organization.Strong vendor management experienceStrong background in a leadership role with exposure to contract management, customer service, people development, food services, ger etc. Exhibits strong communication, presentation and listening skills. Exhibits initiative, responsibility, flexibility, and leadership. Must have strong analytical skills. Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook. 

Location:

On-site –Chandler, AZ, Charlotte, NC, Dallas, TX, Des Moines, IA, Phoenix, AZ, St. Louis, MO

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.