Workplace Experience Receptionist Job ID 197444 Posted 12-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Workplace Strategy Location(s) London - England - United Kingdom of Great Britain and Northern Ireland CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Receptionist to join the team based in London on an permanent basis. **About The Role** As a CBRE Workplace Experience Receptionist you will be the first point of engagement with team members and visitors alike. This role acts as the heartbeat of the company by providing personalized services and administrative support to build a sense of community, crafting a warm, encouraging, and servicing atmosphere that improves the Experience. **Key Responsibilities** + Handle daily phone queries, central reservation inbox queries, and bookings (AV, meeting rooms, and catering requests) + Ensure all client requirements are met within the Guest Relations functions with a high level of professionalism + Answer both internal and external calls + Report on any maintenance and facilities tasks that need to be completed + Welcomes tenants/employees and announces clients, applicants, and visitors. Maintains neat appearance of reception/lobby area, conference rooms café, and other common areas. + Performs general administrative duties associated with distributing packages and mail as needed. + May order and stock office supplies such as café supplies, equipment toner, printer paper, freight, and shipping supplies, etc. Determines standard supplies and information to be maintained at the front desk. + Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner. + Complete other duties as assigned. + Maintain and build relationships with tenant and visitors to ensure a welcoming and professional environment **Experience Required** + A minimum of 1 year of receptionist, front desk, concierge, or other hospitality experience is preferred. + Apply a high level of attention to detail as well as strong verbal and written skills. + Passionate about service delivery and finds satisfaction with exceeding client expectations. + Requires basic analytical skills with the ability to understand and carry out general instructions as well as solve problems in standard situations. + Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help. + Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. **About CBRE Global Workplace Solutions** **As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.** **CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”** **Application Process** **Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.** **No agencies please.** **Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.** **\#GWSEMEA** CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)