Workplace Experience Receptionist Job ID 206130 Posted 12-Feb-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Facilities Management Location(s) Dublin - Dublin - Ireland **Workplace Experience Coordinator** CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in Dublin. The successful candidate will be responsible for being at the forefront of delivering an unparalleled workplace experience as a cultural ambassador, community advocate, and service leader. In this role, you will provide experience services and support to increase individual well-being, personal productivity, and organizational effectiveness. **Role Summary** + Display a warm, friendly, professional greeting to all colleagues and visitors + Proactively engage and introduce themselves throughout the workplace + Collaborate and work closely with other teams and vendors to deliver an unparalleled experience to colleagues + Maintain all location and service information, including neighbourhood guides and colleague communications + Responsible for ensuring meeting rooms, pantries, and collaborative spaces are always up to standard, including proper setup, functionality of equipment, and stocked supply inventory + Respond to all colleague requests and complaints promptly in a friendly and professional manner; maintains accurate records of service requests and status + Provide coordination and support for delivery of Colleague Workplace Services including, but are not limited to: Concierge, Room Management, A/V Triage, Meeting & Event Support, Supply and Equipment Management, Workplace Onboarding, and Community Engagement Support + Responsible for always maintaining awareness of the colleague workspace; when applicable, submit maintenance requests and/or communicate with appropriate partners to address issues accordingly + Utilize and maintain integrity of databases and other digital tools associated with service delivery, as requested + Follow security and emergency procedures as defined for the property; respond to emergency situations in a calm, efficient manner; summon appropriate assistance and make appropriate notifications in accordance with operating procedures + Curate and administer of the Host platform and client materials customized to meet to the full Host experience; ensure client and company materials comply with client and company brand guidelines + Performs other duties as assigned **Experience Required:** + Previous experience of people management and related experience (e.g. Front Desk, Concierge, Hospitality, Room Management or Customer Services roles) is essential + Demonstrated ability to deploy and maintain a consistently high quality of service at scale + Excellent writing and verbal communication skills + Personable and collaborative with a track record of working successfully across teams + Warm and engaging demeanour with ability to assess circumstances, empathize and offer help + Ability to respond effectively to the most sensitive issues CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)