JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What the job involves:

Client/Stakeholder Management

Serves as the 2 in a Box for JLL’s Cluster FM service delivery and escalation pointAccountable for the FM service delivery to meet contractual obligations of JLLBuild, develop and manage relationships with key stakeholders in the Client’s organizationProactively engage stakeholders to ensure that on site/cluster client’s expectations are met

People

Ensures the Cluster FM team is high performingHire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; give recognitionBuild and maintain an environment that supports teamwork, co-operation and performance excellence within team.

Operations

Responsible for the achievement of key performance indicators, service levels and other measures as contractedResponsible for management of all resources involved in the delivery of FM services in the clusterActively manage the professional development of all direct reportsImplement standard operating procedures and processesImplement all regional initiatives and programsImplement client specific initiatives such as savings targets, best practices etcEnsure that statutory, JLL, client and other contracted HS&E and Risk Management requirements are met or exceeded,Ensure full compliance with JLL and PG Stewardship  Ensure escalation procedures and incident reporting procedures are implementedReview site/cluster operations regularly to reduce costs and improve operational standards and EX

Financial Management

Ensure site budgets and forecasts are prepared following the financial timetable.Ensure financial processes are always followedMeet the budget and saving targets

Sounds like you? To apply you must be able to demonstrate the following skills and experience:

Key Skills

Minimum 5 years’ experience in Facilities Services Account ManagementTertiary qualifications in Facilities ManagementHas handled complex account structures, either running multiple teams, across multiple locations and countriesHas experience in handling client and / or Firm sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risksHas Financial ExperienceHas experience in translating client needs into existing or new business growth

Come and Join Us if:

You enjoy and excel working on a fast-paced environment.You are detailed oriented to deliver results timely and with the highest quality.You feel empowered to create memorable human experiences for the client, the internal JLL team, and the account’s OneTeam while upholding safety standards.You are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box.You are a role model with uncompromising standards who works as a collaborative team player, communicates professionally and demonstrates accountability.You are open to new and innovative ideas and you focus on continuous improvement and delighting the customer.At JLL you are expected to think “WE”. Everyone in the organization is part of the team!You are a proactive, empathetic leader who brings a positive attitude to the workplace each day. You are a change agent who lives JLL’s core values, including ethics, teamwork and excellence.Working with and for people is your passion!

Our offer

Creative freedom for tasks and projectsActive exchange in the global industry networkWorking together at eye levelSpace for personal growth, not only for workAcknowledgement of achievements - also monetary benefitsThe opportunity to enhance your skills and advance your career locally as well as regionally

Help shape JLL

We look forward to receiving your application, stating your earliest possible starting date and your salary expectations.

Please understand that paper applications cannot be accepted and, due to reasons of data protection, will be destroyed.

Jones Lang LaSalle SE

Your contact:
Marta Marunchak
marta.marunchak@jll.com

#LI-MM4

Location:

On-site –Schwalbach, DEU

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.