JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

Managing workplace experience

In this role, you’re responsible for influencing the workplace experience to the client across the Americas portfolio through enabling functions that lead the day to day delivery.

You will assume the lead role in the Americas region of the workplace experience program delivery aligned to the global strategy. It is essential that the Workplace Experience Lead has a strong foundation and field experience in influencing change, articulating the possible, as well as presenting on impact.

The Workplace Experience Manager will primarily be responsible for:

Building relationships with enabling functionsIdentifying business specific outcomes aligned to the global strategyProgram managing  multiple experience initiatives through delivery partnersPromoting WX within Real Estate leadership, identify key areas for WX to supportOther responsibilities as needed

Managing customer relationships

The ideal candidate exhibits leadership and communication traits, performance delivery and great sense of customer centric workplace service solutions.

Build and maintain client relationships

Work with local stakeholders to develop, cascade, deliver and report on shared goals and objectives across multiple levelsDevelop strong relationships with clients, key stakeholders, and customers including setting up regular customer forums to promote 360 feedbacksEnsure close contact is established with client organization to remain abreast of current strategy, thinking, policies and proceduresIn collaboration with the Global Workplace Experience Director, embed a strong governance framework including presenting annual, quarterly & monthly governance meetings

Roadmap on workplace experience (WX)

Identify initiatives to include in roadmapOwn the development of office-specific Experience Strategies & Persona Journey mapsUtilise data to analyse and report on opportunities for service enhancement and support the client in cost vs impact making decisionsConduct Team meetings with Regional Team Members to discuss current objectives.  Prepares agendas, presentations, and action items.

Promoting and delivering WX initiatives

Support regional leadership to build out project plan to deliver desired outcomes & report back on progressSupport stakeholder developmentSupport the efforts on delivering communication plans to drive awareness across employees on solutions available & the benefits to different personas.Document and analyze information and processes to solve critical business issues.Create and communicate client-facing presentations on findings, business impacts, and recommendations.

Sound like you? To apply you need to be:

Experience

You’ll need to have at least five years of relevant experience in workplace, consulting, or communications as well as a Bachelor’s degree or equivalent. You exhibit strong communication, presentation and listening skills. You take initiative, responsibility, demonstrate flexibility, and work well without supervision.

You have an understanding of visitor/reception management, meeting room support, and general facility management. Ideally, you also have experience in working across multiple geographies and have a familiarity with the different cultures.

You must also be proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook

  

Estimated total compensation ran for this position is:

85,000.00 – 90,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Remote –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.