Workplace Experience Supervisor Job ID 197440 Posted 12-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Workplace Strategy Location(s) London - England - United Kingdom of Great Britain and Northern Ireland CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Supervisor to join the team based in London on an permanent basis. **About The Role** As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **Key Responsibilities** + Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. + Maintain records of costs incurred by workplace team activities. Review invoices as needed. + Respond to customer requests and complaints about the experience services department. + Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery. + Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation. + Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives. + Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan. + Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives. + May establish new techniques to ensure the team is able to meet its objectives. + Has a direct impact on the team objectives as well as the objectives of related teams. + Ensure personal and team outcomes have a positive impact on customer objectives. + Guide team through the application of basic knowledge of practices and procedures. Work to build consensus. + Lead by example and model behaviors that are consistent with CBRE RISE values. **Experience Required** + Prior shift leader or supervisory experience preferred. + In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required. + Requires the ability to explain complex concepts or sensitive information. + Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Excellent organizational skills with a master-level inquisitive mindset. + Strong inter personal skills with a focus on high end service + Continuous growth mindset + Comfortable managing a team **About CBRE Global Workplace Solutions** **As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.** **CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”** **Application Process** **Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.** **No agencies please.** **Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.** **\#GWSEMEA** CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)