Workplace Experience Supervisor - Raynham, MA Job ID 194943 Posted 04-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service, Facilities Management, Workplace Strategy Location(s) Attleboro - Massachusetts - United States of America, Brockton - Massachusetts - United States of America, Cumberland - Rhode Island - United States of America, Easton - Massachusetts - United States of America, Mansfield - Massachusetts - United States of America, Norton - Massachusetts - United States of America, Pawtucket - Rhode Island - United States of America, Providence - Rhode Island - United States of America, Raynham - Massachusetts - United States of America, Taunton - Massachusetts - United States of America **About the Role:** The Workplace Experience Supervisor role is at the forefront of delivering a positive office experience as a cultural ambassador, community advocate and service leader. In this role, you would lead and provide experience services and support to increase individual well-being, personal productivity, and organizational effectiveness.  As the leader and face of the campus, the Sr. Community Coordinator / Experience Leader is responsible for creating a supportive and comfortable atmosphere by welcoming visitors, contractors, and associates while supporting all employee-facing services, collaborating with other teams, creating ease in the workplace, and building community. **What You’ll Do:** The ideal candidate for this role will be an inclusive leader who builds strong internal connections and a welcoming employee community that will help to shape, elevate, and enhance campus culture to create an environment where employees are encouraged to collaborate and drive innovation. **Support/ Collaboration:** · Collaborate with the communications and public affairs team on campus communication strategy to keep the workforce informed, connected, and engaged. · Serve as primary point of contact for Employee Resource Groups (ERGs) and campus committees, to plan small scale and large-scale events on campus. · Proactively collaborate with on-site Employee Resource Groups (ERGs), business leaders, and Raynham Site Leadership Team to coordinate activities and events throughout the year that will help to drive positive employee sentiment and create and active campus culture. · Represent Raynham culture team when collaborating with other MedTech sites. · Plan and organize customized activities and events for groups to support team and community building (from ideation to execution). · Create an engaging workplace through Johnson & Johnson’s approved social networking sites. · Support special projects, as needed. **Creates ease in the workplace** · Provides coordination and support for delivery of Workplace Services.   · Greets employees and announces clients and visitors. Conducts guest pre-registration through badging software (as requested). · Maintains awareness of the workspace and ensures meeting room etiquette is followed. · Submits janitorial and maintenance work orders as needed and/or communicates with appropriate partners to address issues. Responds to customers on behalf of other team members (e.g., Facilities or Soft services team).  · Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request. Assists with light duty adjustments i.e., adjusting monitor arms, tightening screws on chairs, and crawling under desks to adjust cables. Assists with meeting set up, furniture reset, and delivering temporary equipment and supplies. ? · Utilizes and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested.  · Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures. Participates in safety and site walks/tours (i.e., Gemba walks) · Provides support for site leadership team as directed, meeting coordination, equipment care, and supply management. Ensures all billings for business services are invoiced and billed as required.   · Coordinates between embedded site hard and soft services and site customers when activities impact a non-gxp area. For example, informing neighborhoods of emergency repairs in the area or special cleanings in the area. Assisting area occupants when temporary reseating is necessary. **Creates Community** · Leads and owns site wide programs meant to connect campus population to campus leadership. · Lead site wide communication inclusive of activity calendar, digital signage, communication boards, ad-hoc / pop-up signage, · Organize and manage New Hire and Transfer Orientation Programs. · Establish, train, lead neighborhood ambassadors in tasks, new hire support, feedback, communications, maintain ambassadors contact data base, to provide harmonization across the campus, offering subject-matter expertise to regional and functional partners, enabling effective management of the site, including compliance with safety guidelines and Company policies, and continuous improvement. Coordinates with Security to maintain lists of “Area Owners.” · Delivers orientations, such as tours of facility, how to submit a work order, where supplies are kept and ordering procedure, amenities, and software ordering.  · Gathers data by compiling employee feedback, comments, and requests · Builds trust with employees to be viewed as their main point of contact **Other duties** · May support coordination of moves, adds, and changes (MAC) as requested. · Provides general administrative support (budgetary control, reporting and governance, site specific duties. · Participates, contributes to CBRE’s Community Program participates in ongoing training, share best practices, and innovation. Maintains community program journal, leads community program events, champions team items and supports teammates. · Performs other duties as assigned. **What You'll Need** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **EDUCATION and EXPERIENCE** HS Diploma or GED required. Bachelor's degree (BA/BS) or other relevant vocational training preferred. Minimum of 3 years related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred. Previous supervisory & customer service experience preferred. **CERTIFICATES and/or LICENSES** None **COMMUNICATION SKILLS** Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help. **FINANCIAL KNOWLEDGE** Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports. **REASONING ABILITY** Ability to solve advanced problems and deal with a variety of options in complex situations. Draws upon the input of others and makes recommendations that have a direct impact on the company. **OTHER SKILLS and ABILITIES** Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key. Physical ability to assist with warehouse operations. Able to lift 50 lbs. **SCOPE OF RESPONSIBILITY** Recommendations/decisions made with understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting deadlines. **SAFETY** 1. Complete at a satisfactory level all required and assigned HSE training 2. Follow all activity policies and procedures, including all HSE related requirements at all times 3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc. 4. Report any condition which you feel could result in an accident or injury and / or stop work if required In addition: 1. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment 2. Maintain and wear at all times required appropriate personal protective equipment (PPE) 3. Apply appropriate material handling techniques at all times, 4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. Host Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform. The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services. Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)