Workplace Experience Technician - San Francisco, CA Job ID 170002 Posted 06-Jun-2024 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Building Management, Customer Service, Facilities Management, Legal, Project Management, Property Management, Sales Support, Workplace Strategy Location(s) San Francisco - California - United States of America, South San Francisco - California - United States of America **About the Role:** As a CBRE Workplace Experience Coordinator Technician, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **What You’ll Do:** + First point of contact for resolving issues within the facility technician scope with a hospitality mindset. Use hand tools as needed within safety guidelines. + Manage maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, vendor escorts, special projects, and furniture moves. + Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. + Provide support for on-site events. This includes set up and tear down of the room, coordination with vendors or other service providers, and delivery of supplies. + Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. + Coordinate with vendors who supply services or goods to the workplace. + Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager. + Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Find resolutions to issues when no clearly defined methods are available. **What You’ll Need:** + High School Diploma or GED with up to 2 years of job-related experience. · A minimum of 2 years of previous experience in handyman or facility management preferred. · Excellent communication and interpersonal skills · Strong multitasking and problem-solving abilities · Ability to remain calm and professional in high-pressure situations · Open and flexible work schedules. · Ability to comprehend and interpret instructions, and memos and ask clarifying questions. · Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help. · Apply a high level of attention to detail as well as strong verbal and written skills. · Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs. · Ability to use hand tools with training. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $55,000 annually and the maximum salary for the Workplace Experience Coordinator position is $65,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. Host Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform. The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services. Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)