JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

About Us:

Our Work Dynamics business line works with some of the world's leading organisations to provide onsite solutions.

JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

The Role:

The Workplace Lead is responsible for overseeing and delivering exceptional workplace experiences at our client’s Sydney head offices. This role manages a diverse team of concierges and coordinators to ensure seamless service delivery across all areas, including client suites, private wealth areas, executive floors, and general workplace spaces. The Workplace Lead acts as the primary liaison between JLL and our client’s Global Real Estate team, driving consistent implementation of workplace initiatives and maintaining high standards of service excellence.

A snapshot of the role:

Leadership and Team ManagementDevelop team members through regular performance assessments, training, and career progression opportunitiesClient and Stakeholder Management Develop and maintain strong relationships with Westpac's Global Real Estate team and other key stakeholdersOperations ManagementOversee the delivery of all workplace experience requirements across your assigned workplaceDevelop and implement operational procedures and performance measures to ensure consistency and excellence in service deliveryService Excellence and InnovationApply design thinking methodologies to continuously improve the human experience and key touchpoints in the customer journeyReporting and Communication Generate reports and conduct presentations as per service delivery requirements and overall account management needs

What you will bring

You will have proven experience in hospitality or facility management, as well as experience managing teams delivering workplace experience.

A track record of delivering exceptional client experiences in a corporate environment with a strong understanding of workplace trends and best practices in creating engaging office environments is essential.

You’ll have excellent verbal and written communication skills, with the ability to present effectively to senior leadership coupled with strong analytical, organizational, and administrative skills.

A demonstrated ability to adapt in a fast-paced working environment and versatility in meeting changing client needs and requirements is desired.

You’ll be proficient in relevant software and technology platforms used in workplace management and have experience with budget management and financial reporting.

What to expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  

This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Location:

On-site –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.