As a member of the prestigious 5* Mitie team, you will lead the Reception to deliver a first-class service. Your role involves ensuring all customer requests and site reception activities are carried out efficiently and effectively. This includes providing an exceptional customer experience for all residents and visitors by consistently delivering operational activities of the highest standard.

You will be a key driver in fostering a culture of customer excellence, ensuring all guests receive a warm welcome and consistent service delivery. Your responsibilities include delivering a flawless, high-quality 5* reception offering, creating memorable experiences for each individual. This involves covering the reception desk, signing in visitors, issuing passes, giving health and safety briefings, conducting inductions, answering and resolving telephone and face-to-face queries, and hosting and booking meeting rooms for clients.

Building professional relationships with key stakeholders to understand their personal requirements is essential. You will identify and manage methods to improve quality, standards, and variety within the reception service to meet client needs. Effective management of administrative tasks, such as monthly visitor figures, no-show reports, and staff passes reports, is also required. Additionally, you will respond to the Reception Inbox, ensuring all emails are replied to promptly.

Handling guest complaints and providing swift solutions or escalating as appropriate is part of your role. You are expected to portray a friendly, professional, and courteous demeanor at all times and lead by example. Proactively assisting with any events that clients require support on and representing the team for the engagement team are also key responsibilities. You will support and work with the Concierge Team as needed.

Person Specification:

A minimum of 2 years' previous customer service experience within a reception, switchboard, or hospitality environment. Strong communication skills, both written and verbal. Proficiency with computers and software packages such as MS Outlook, Word, Excel, and PowerPoint. The ability to interact confidently with all levels of business and guests. A quick learner with creativity and flair