Who We Are
 
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.
 
Further information is available at www.bgis.com

SUMMARY
 

The Workplace Technology Specialist is part of a team delivering workplace technology support services for all BGIS accounts. Reporting directly to the Workplace Technology Manager, this role will support workplace technology implementations, act with delegated administrative tasks for workplace technology platforms, develop business intelligence reporting & visualizations using source data from various technologies and software.

KEY DUTIES & RESPONSIBILITIES

Technology Administration

Administers workplace technology platforms and systems including AutoDesk Vault, AutoCAD products, Space Management Platforms including but not limited to Serraview, Office Space, iOffice, FMI, visitor management solutions, occupancy management systems. Provides implementation services, trouble shooting support, quality administration and quality control.

 

Support in Implementation of Solutions 

 

Provides support to the Manager Workplace Technology as it relates to requirements gathering, documentation. Supports with UAT testing and post-production roll outs. Provides content creation to support orientation, training and other presentations for technology implementations.

 

Reporting, Analytics & Quality Control 

 

Develops and supports business intelligence reporting and analytics including data visualizations, as required.  Performs quality control of data to ensure accurate and meaningful reporting and insights to decision makers.  Troubleshoots data issues in the technology applications.

 

Process and Solutions Continuous Improvement 

Conducts research on current / emerging platforms and solutions. Provides assessments and key findings to leadership teams including benefits, limitations and other considerations. Proactively identifies and communicates issues and challenges and provides innovative solutions to new and existing problems.

 

Project Management Support

Manages time on different tasks effectively and reports delays, barriers to progress and or schedule impacts to their project lead.  Supports the development and management of project reporting materials. Reports progress to the project lead on a regular basis to support the effective management of project schedules and costs.

 

Relationship Management

Consults with and maintains relationships with client representatives at the project level. Maintains positive relations to meet client objectives.  Effectively and pro-actively communicates with concerned parties, such as Clients, contractors and project lead to ensure Client satisfaction and BGIS’s success.

Other duties as assigned.

 

KNOWLEDGE & SKILLS

Community College with 3-5 years of experience in technology administration, data management and quality control  Experience participating in / supporting the implementation of workplace technology systems/ platform, SaaS solutions or other similar technology implementation Experience working with tier 1 IWMS systems including Serraview, Archibus, Eptura Office Space or other similar systems Experience working in a multi-discipline team including coordination and collaboration of different disciplines to achieve a project outcome Experience providing end user support for troubleshooting and problem solving.  Experience working with business intelligence tools and the creation of content with these tools.  Education or experience in data science is a benefit.  Experience working with information technology teams. Working knowledge of relational databases, data flows and business intelligence visualization platforms  Working knowledge of AutoDesk platforms including but not limited to AutoCAD, Vault, Revit  Software proficiencies including MS Excel, MS Project, Word, Powerpoint, Outlook, AutoCAD, Adobe, Power BI, Tableau or Looker Awareness and understanding of visitor management systems, reservation tools and other workplace management systems. Knowledge of occupancy and utilization tools and platforms.  Strong communication skills (written, oral and visual) to effectively convey project information as well as general relationship and service delivery tasks. Strong organizational and time management skills. Ability to manage multiple assignments simultaneously

Licenses and/or Professional Accreditation

None Required.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

BGIS est un employeur qui respecte l'égalité des chances et nous vous invitons à postuler pour un poste chez nous ! Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter à askHR. En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d'une manière qui tiendra compte des besoins d'accessibilité du candidat en fonction de son handicap.