Sandvik Mining & Rock Solutions, the leading global supplier of equipment, tools, service and technical solutions for the mining industry. As the Workshop Administrator, you will set up jobs for the workshop, prepare packets for supervisors, and enter, track and expedite all workshop work in process (WIP) orders.
MAIN RESPONSIBILITIES
PERFORMANCE MEASURES
Aurora S34 system processing
Open field service jobs for billable work, warranty and jobs for other areas of parts & service
Open N00 jobs for new units; PDI, warranty, other work to be performed on the new unit
Maintain/track open field service jobs
Order parts and/or outside services
Coordinate with vendors for orders
Process all system and hard copy documentation for all WIP orders
Open lps tickets for expediting, pricing, etc.
Prepare quotes and invoices and/or close field service and WIP jobs
Follow up with Sandvik internally as required to satisfy the requirements of WIP
Answer internal and customer inquiries on service, parts availability, delivery times and status of orders
Enter technician labor in EQ
Look up parts, pricing and availability to provide quotes to customers for service work and audits
Open/assist jobs with parts needed from stock equipment
Provide monthly reports for team and customers
EQ / IT
· Open/maintain branches in aurora
· Maintain/create technicians in aurora
· Maintain labor cost and sell rate in aurora
· Maintain user parameters, team authorizations and user/branch authorities
· Train/Assist coworkers in aurora when issues arise, and they need assistance
· Assist co-workers with getting access to aurora tasks
Aurora and Sales Tools
· Enter warranty sales tools claims and close aurora job upon acceptance or rejection of claim
Administrative Duties
· Order vehicle safety equipment for fleet
· Order uniforms for field service technicians
· Order tools for field service technicians
· Order office supplies for technicians
Accounting
· Maintain AP links for orders placed; amend and receive orders
· Work with AR to resolve outstanding balances
· Work with vendors and customers to be set up in Sandvik ERP
Additionally, the Workshop Administrator will:
· Process all system and hard copy documentation for all WIP orders
· Secure parts and materials for technician jobs
· Prepare quote information for parts and service jobs
· Coordinate with vendors for orders
· Follow up with Sandvik internal stakeholders as required to satisfy the requirements of WIP
· Prepare, quote and invoice jobs
· Verify and enter technician time into jobs
· Produce reports of in process, backlog and future jobs
· Enter warranty claims in sales tools to the factory
Experience
5 Years
Education
High School Diploma
Benefits
Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k) retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement
How to Apply
For immediate consideration, please apply online at http://www.sandvik.com/careers for the Workshop Administrator position, Job Req. ID# R0075888.
Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsolutions.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.