JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves 

 The WorkSpace Ambassador will assist the Workspace Manager with operational activities in accounting, finance, maintenance, operations, vendor oversight, purchasing of material, equipment and supplies, and occupancy services. You will approach each activity with an eye to end-user experience and its enhancement. 

 

The WorkSpace Ambassador is also required to provide administrative support to the team and be able to manage their building’s daily operations. 

 

What your day-to-day will look like:   

In some locations you may be responsible for the day-to-day direction of another JLL team member, and will be required to support and cover for them as required. (Usually a Workspace Host or events team member.) Develop a close working relationship with key LSEG stakeholders/partners, landlord, managing agents and all of the facilities vendors. Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works). Assist in the procurement of vendors and services as required. Ensure all office supplies and services are operating to expected standards. Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner. Ensure prompt and accurate management of purchase orders in the internal financial management platform. Assist with the monthly accrual reports and help monitor the finance trackers. Conduct site inspections, assessments, regular audits and carry out safety procedures as well as all building procedures, ad-hoc duties and performance measures. Assist in the implementation of the property risk management program and industry best practice operations. Maintain premises in neat and good working condition at all times.Maintain duplicate office keys in good order. Support the implementation and monitoring of disaster recovering and business continuity plans. Follow established escalation procedures and incident reporting procedures. Provide support for regular management reports and projects as required. Achieve Key Performance Indicators (KPI) and Service Level Agreement (SLA) targets. Assist in the management of physical assets and maintaining an asset register.  Reduce LSEG colleague frustration by foreseeing pain points and providing agile and sustainable solutions. Constantly and proactively looking for opportunities to improve workspace delivery to enhance the LSEG colleague experience. Take ownership of resolving issues and providing a personal follow-up as necessary. Providing insights and feedback in the implementation of new initiatives. Liaising with other teams to provide a consistent and seamless experience to all location end users. 

 

What we expect from all our colleagues on account:  

 Our colleagues prioritize the health and safety of people and buildings. This includes following established safety protocols, reporting hazards/ incidents, maintaining cleanliness, encouraging safe practices, and staying informed about health and safety measures. By actively adhering to these expectations and following One Team S.A.F.E.R together vision, we can create a secure and healthy working environment for everyone involved. Report good catches, attend the SAFER together workshop, and complete all safety trainings within the due date.  You are responsible for leveraging your expertise to find actionable insights from our data and translate it into action, clearly communicating the "what", "so what" and "now what". By embracing curiosity to explore data, courage to act on insights and collaboration to communicate the change we will ensure we meet JLL and LSEG’s strategic desire for data-driven decisions. You will be part of delivering best-in-class sustainability solutions for our client, promoting resource efficiency, energy conservation, and environmental stewardship. With a focus on creating a culture of environmental responsibility, you'll have the opportunity to support innovative sustainability initiatives and drive continuous improvement across our operations and contribute to LSEG’s sustainability goals. Your efforts will play a vital role in creating a more sustainable built environment and fostering a healthier planet for generations to come.  

 

Qualifications 

Bachelor’s degree or equivalent is preferred

1-3 years minimum experience in a coordinator role working within facilities, property management, hospitality or related fields. 

Ability to manage multiple priorities and deliver results in a fast-paced environment. 

Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service. 

Ability to work independently – strong prioritization and time management skills. 

Ability to work with diverse teams – lead and/or follow; respectful, cooperative, accountable. 

Excellent verbal and written communication skills with the ability to communicate professionally. 

Excellent organizational skills and process management. 

Ability to adapt to new devices, technology, and applications. Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook). 

Estimated total compensation for this position:

56,000.00 – 64,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –New York, NY

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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