**Job Title** Workspace Service Experience Coordinator **Job Description Summary** The Experience Coordinator plays a vital role in ensuring the seamless and timely execution of all tasks related to Workspace Services. Their responsibilities span various areas, including providing a 5-star experience to customer staff, visitors, and contractors. They maintain office safety and security, as well as foster a sense of community among local teams. By handling logistical and physical environment matters, the Experience Coordinator allows the business to focus on core tasks. Operating at the intersection of hospitality and facility services, they adeptly meet stakeholder and company requirements with a strong commitment to excellence. **Job Description** Core Responsibilities: • Support Workspace Experience team with executing tasks for all operational aspects of the Facilities Management & Workspace Services (soft & Hard) for our client, Booking Holdings • Ensure operational excellence in: 1. Delivery of first-class Workspace Services: o Ensure a seamless and personalized guest journey. o Assist in creating a community feel within the office environment. 2. Meeting Room Coordination & Hospitality Support: o Oversee the preparation, cleanliness, and setup of meeting rooms to ensure they are always ready for use, including AV equipment checks and room organization. o Coordinate meeting room schedules and reservations, providing support for ad hoc or last-minute changes. o Ensure meeting spaces are consistently tidy, functional, and fully stocked with necessary supplies. o Assist with event and meeting setups, including furniture arrangement, seating placement, and AV equipment testing. o Provide hospitality services during meetings and events, including refreshments and catering coordination. 3. Front of House Operations o Assist with managing the day-to-day operation of the reception area, ensuring it is professional, welcoming, and organized. o Greet and assist visitors, issue visitor passes, and notify hosts of guest arrivals. o Answer incoming calls and emails; manage the distribution of mail and packages o Maintain a clear and tidy reception desk, promptly removing deliveries and other redundant items. 4. Event Planning & Execution o Partner with the Workspace Experience Lead and stakeholders to organize internal events, summits, and celebrations. o Support event logistics, including setup, breakdown, and coordination of catering, seating, and other hospitality needs. o Monitor inventory of event supplies and ensure necessary items are available. 5. Office and Workspace Support o Proactively perform daily rounds of the office, inspecting systems, meeting rooms, and common areas, and reporting or escalating issues as needed. o Assist with managing the inventory and ordering of office supplies, pantry consumables, and cleaning items, ensuring appropriate stock levels. o Coordinate with the cleaning team to ensure common areas and kitchen spaces are clean and ready for use. 6. Health, Safety, and Maintenance Compliance o Work with the Workspace Experience Lead to ensure compliance with health and safety standards, fire safety, and first aid requirements. o Report maintenance or cleaning issues via the ticketing system and follow up to ensure timely resolution. o Manage the upkeep of office equipment and systems to meet health and safety standards. 7. Reception and Administrative Support o Provide reception coverage when the WX Receptionist is unavailable. o Maintain accurate logs of shipments, visitor records, and inventory. 8. Additional Duties: o Support Workspace Experience Lead with any ad-hoc tasks Qualities and Personal Attributes: Essential (unless noted as Desirable) Business Generation, Execution and/or enablement • Uses knowledge of the business, along with relevant systems and procedures to support others and contribute to company and client objectives in achieving their financial, business and client goals • Uses all available internal resources, systems, and tools to help increase team productivity • Uses all contact with clients as an opportunity to build a positive image of the C&W brand • Identifies and improves processes, systems, and work products to continually exceed internal and external client expectations • Identifies solutions that reduce cost • Seeks assignments and welcomes challenging activities. • Looks for new ways to differentiate CW services from thecompetition • Physically demanding role requiring the ability to remain on your feet and stay active for extended periods throughout the day. Trusted Advisor and Expert • Fosters collaboration and proactive communication across all organizational levels to share information effectively. • Values diversity and welcomes the unique contributions of colleagues and clients. • Addresses issues and queries promptly and accurately, demonstrating accountability for outcomes. • Supports colleagues in meeting client needs and actively manages identified risks, with a good understanding of health and safety regulations. • Maintains expertise in the field and shares knowledge with others, communicating proactively across all organizational levels. • Actively listens to determine clients' critical business needs and uses this understanding to deliver timely and effective solutions. • Acts as a trusted advisor by making informed decisions and taking responsibility for outcomes, staying current in their field. Knowledge • Client-centric mindset focused on facilitating optimal work environments for employees • Comprehensive understanding of Workplace Services and community building • Skill in handling complaints and concerns with sensitivity • Adaptable team player with a positive attitude, strong communication skills, and a proactive approach to problem-solving Skill and Experience • Possesses exceptional interpersonal skills, along with a positive "can-do" attitude, meticulous attention to detail, and a focus on customer satisfaction • Actively engages with key client contacts and office populations, prioritizing their needs and building trust through proactive communication and support • 1-3 years of relevant work experience in reception or administration (ideally in a corporate environment Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $33.65 - $33.654 Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at **1-888-365-5406** or email **HRServices@cushwake.com** . Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”