Workstation Specialist I Company : Safran Electrical & Power Job field : IT Location : Twinsburg , Ohio , United States Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 5 years Professional status : Professional, Engineer & Manager Salary range : n/a \# 2025-151345 Apply with one click Any questions ? **Job Description** Location: Twinsburg, OH Summary The workstation and network support specialist ensures operation and continuity of IT devices related to computer equipment, network and telephony by meeting service level agreements. Essential Duties and Responsibilities • Provides Proximity support to end users. • Solving, analyzing and updating tickets for effective ticket resolution and reporting. • Resolve incidents and requests per Service Level Agreements. • Meets monthly targets for Key Performance Indicators (KPI). • Updates and manages knowledge database. • Mantains computers inventory up to date. • Onsite support for wired and wireless configuration. • Ensure Safran standards related to software baseline and hardware are applied. • Responsible for managing device configuration (laptops, workstations, printers, etc.), also providing preventive and corrective maintenance. • Phone system management. • Communicates clearly in both verbal and written correspondence. • Follow up with end users and the business on problem resolution. • Works with Level 3 of support to conduct tests and evaluate different alternatives. • Interfaces with suppliers to maintain desired functionality, performance and availability in LAN Network. • Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture. • Other duties may be assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience • Bachelor's degree in Computer Science or Related Field with Five (5) years' of IT/IS experience or 9 years' of IT/IS experience Knowledge/Skills • Negotiation - Advanced • Written & Spoken English - Advanced • Troubleshooting – Advanced • Windows operating systems – Advanced • Computer spare parts replacement • Network basic troubleshooting • Computer imaging • Ticketing System Certificates, Licenses, Registrations • CompTIA A+ (preferred) • CompTIA Network+ (preferred) • CompTIA Security+ (preferred) • ITIL Foundations (preferred) **Job Requirements** Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position sits and performs computer work for extended periods of time. This positions moves computers from production area to IS office for repair. Performs network cabling when needed • Able to lift up to 35lbs on our own. • Must be able to bend or squat to reach IT equipment above or below desk. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is an office setting with moderate office noise. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job posting does not constitute a written or implied contract of employment. This position requires access to technologies and hardware subject to US national security based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered. This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status. Safran Electrical and Power is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please call: +1 330-321-4172. We will decide on your request for reasonable accommodation on a case-by-case basis. **Locate your future workplace** 8380 Darrow Rd44087 Twinsburg Ohio United States 92,000 employees worldwide 27 Number of countries where Safran is located 35 business area families + Maps are available under theOpen Database Licence (https://opendatacommons.org/licenses/odbl/) . + © OpenStreetMap (https://www.openstreetmap.org/copyright) contributors. + © Safran Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.