Job Description:

The Wound Care Tech supports and facilitates the treatment and healing of patients under the direction of the Wound and Hyperbaric Service. The incumbent assists Physicians and other licensed providers in providing cost effective, high quality patient care.

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.

Job Essentials

1. Performs clinical duties within acceptable standards of care as needed for assigned facility.
2. Sets up equipment and instruments and prepares patients for procedures. Performs patient care as directed and within training provided (e.g., removes dressings, applies topical therapies, applies of wound dressings). Utilizes both clean and sterile techniques for NPWT applications and other procedures.
3. Understands and applies wound healing principles. Knowledgeable of advanced wound care products and technologies.  Applies them according to department protocols and clinician direction.
4. Obtains ankle or brachial index measurements on patients under direction of ordering clinicians and department policy.
5. Performs intake process as specified by provider and nursing staff. May include chief complaint, history, vital signs, height, weight, OFC, care process model data, wound pictures and measurements, etc.
6. Provides patient instruction and care as directed (e.g. dressing application, wound cleansing, care of compression wraps).
7. Reports changes in patient condition or other pertinent patient information to the provider or nursing staff.
8. Participates in continuous improvement initiatives (e.g., CQI, TQM, Lean, 100% participation) and implements ideas to improve the department and team.
9. Assists patients with questions, directions, coordinating transportation, scheduling follow-up appointments, or arranging appointments with referral providers when needed.
10. Recognizes and appropriately responds to emergency situations.
11. Assembles necessary documents and supplies. Maintains inventory of supplies by ordering and restocking as needed to ensure availability for patient care.
12. Utilizes computer applications as needed. Accurately documents patient history, physical, and vital information into the medical record. Maintains medical records and other relevant information.
13. Ensures orders for home health, durable medical equipment (DME), skilled nursing facility (SNF), etc. are completed and communicated appropriately.
14. Assigns appropriate procedural and diagnostic coding under the direction of the provider and facilitates timely billing by completing necessary documentation.

Shift Details: On-call/PRN, 0 guaranteed hours. Our clinic is open Monday, Tuesday, Thursday and Friday 0800-1630 and Wednesday 0700-1600. No weekend shifts.

Additional Details: This position will have two job assignments. Wound Care Tech and Patient Services Rep.
 

Wound Care Tech Minimum Qualifications
 

Current certification as a Certified Nurse Assistant (CNA) in state of practice,- or -Current certification as a Medical Assistant (MA) in state of practice.- or -1 year of experience as a Medical Assistant- or -Current certification as an Emergency Medical Tech (EMT) in state of practice.Current Basic Life Support Certification (BLS) for healthcare providers.Experience with safe patient transfersCompletion of competency assessment and skills checklist within 90 days of hire.
 

PSR Minimum Qualifications:

Six months of customer service experience involving interactions with customers.Demonstrated basic computer skills involving word processing and data entry.Professional manner and strong interpersonal and communication skills.Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Physical Requirements:

Physical Requirements

Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.
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Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
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Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.
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Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
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Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc).
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May be expected to stand in a stationary position for an extended period of time.

Location:

Intermountain Health Logan Regional Hospital

Work City:

Logan

Work State:

Utah

Scheduled Weekly Hours:

0

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$18.12 - $23.55

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.