Introduction to the job

The sector of Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring.

Role and responsibilities

•On-site work by shift pattern, quick response for the machine issues.

•Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.

•Answer customer questions and assist customers in a professional manner.

•Maintain logbook, Monitoring machine status, Machine Health to prevent USD.

•First responder on the machine for Executes Unscheduled and Scheduled maintenance.

•Diagnose – Find root error, search relevant known issue.

•Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.

•Initiate escalation if needed.

•Ensure SO quality & thoroughness including PCCSIM and escalation evaluation to identify lessons learned.

•Place an emergency order to logistics in case of part tool NAV.

•Manage Part/Tool Order and Return process with follow the Perfect Part return Pack/re-pack WOW.

•Manage the cycle time of stock aging – to meet the local KPI.

•Back end call handling – confirm the material, create MN, close SO, initiate IRP

•Monitor safety situation – if situation assessed unsafe; stop work and initiate safety escalation.

•Maintain configuration as specified.

Education and experience

•Technical college or above.

•Preferably experience with Semiconductor tool/equipment or complex mechatronics systems (Aerospace, Robotics, Factory Automation, Actuators, Motion control or industries with related technologies).

•Experience/knowledge with photographic exposure manufacturing process, application or etching manufacturing process, inspection equipment, film equipment Industrial Machinery (Electronics) Service/Maintenance experience are preferred

Skills

•Native level Japanese skill is required.

•Fundamental English skill is preferred (around TOEIC 500).If not, motivation to learn English and increase TOEIC score in first year on the job is required.

•Self-motivated and flexibility.

•Pragmatic attitude, motivated, pro-active, self-driven and flexible.

•High sense of responsibility and devotion.

•Good team player who is committed to the success of ASML.

•Strong analytical ability and focus on problem solving.

•Off line analysis capability.

Other information

•Supporting platform is mainly Krf Dry (XT8x0) and few XT wet, few NXT wet and YS.

•On site support 5x8 hours and rotation standby in off hour and weekend. Sometimes need to do extend or shift working (12 hours , day or night) in case unscheduled system trouble or urgent situations.

•Monitor system status and take an action in case system issue happened

•Daily customer communication.

•Escalate issue to upper line in case needed.

•Scheduling system maintenance plan and align with customer about secure machine time and execute the actions.

•Discuss issue with colleagues in upper line.

•Our customer has x3 sites in Japan so required Flexibility to travel to other sites for support to fill gap in each site situations.

•Flexibility required for the possibility of domestic or oversea transfer in the future, dependent on business needs.

•Sometimes need support to other site in Japan or other country (2 weeks to few months).

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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