Overview Provide case management services to the residents of ZG Family Emergency Shelter. This position will pay $ 20 .00/hr Responsibilities + Provide direct service to all assigned clients consistent with ethical social work practice as described in the NASW Code of Ethics. + Comply with all the requirements for licensure in the State of Ohio Counselor and Social Worker Board as outlined in the Ohio Revised Code. + Screen for appropriateness of services. Conduct intakes in compliance with McKenny Vento’s definition of homelessness and HUD’s definition of chronic homelessness on an as-needed basis; review shelter policies and procedures. + Assess client’s needs and employability. Complete and assure accuracy of all required forms, including but not limited to United Way, HUD and Self Determination forms. + Follow current admission policy regarding new admits and transferring of clients to other rooms as it pertains to hygiene and handling of clothing. + Develop an Individual Service Plan (ISP) with the client. Refer clients to appropriate mainstream services. Provide on-going assessment and services. + Provide weekly counseling and other supportive services as needed. + Maintain timely progress notes on all services provided. Progress notes are to be completed at or close to the time of service. + Assure confidentiality of client information and records, except when failure to disclose would be a violation of the law. Obtain releases of information from the client when sharing information. + Refer clients to Mental Health Services (216-623-6888) if they present as a risk to themselves or others. Refer clients to Children and Family Services (216-696-KIDS) when there is suspected abuse or neglect of children. + Conduct at least one group meeting per week with clients based on HUD agreement. + Resolve all issues in person concerning clients as indicated on the incident reports or special reports. + Assure safety of all residents and staff by contacting Security and/or 911 in emergencies. Assist with de-escalation when needed, especially if it involves your assigned client. Implement the Facility Emergency Evacuation Procedure (FEEP) as required. + Issue violation points; bring severe behavioral issues and potential discharges to the Program Manger’s attention to help problem solve. + Attend all mandatory meetings and trainings. + Perform other duties as assigned by the Program Manager or Executive Director. Qualifications Associate/Bachelor degree in Social Service field required for a case manager. + Previous experience working with children and families preferred. + Knowledge and compliance with the NASW Code of Ethics. + Knowledge of community resources. + Must be able to routinely lift and carry boxes weighing 50 pounds or more. + Must be able to use stairs, when necessary, for building evacuations, drills or during elevator maintenance. + Good assessment and strong judgment skills. + Good communication skills including good grammar, spelling and legible handwriting. + Computer literate. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status Job LocationsUS-OH-Cleveland Job ID 2025-13723 Category Social Services Compensation Min USD $20.00/Hr. Compensation Max USD $20.00/Hr. Type Regular Full-Time